Enterprise Rent-A-Car, Floral Park NY

Great customer service!
Damar had a car waiting for me at the repair shop. He explained the information very well and was also very pleasant. On other occasions I spoke on the phone with Caroline or Shawn. All three were excellent.

I rented a car through insurance from this branch after a few days their car died in my drive way took them 3 days to give me a new car and 5 days to pick up the dead car. And this is not the worst part. When I returned the car to them due to my stupid memory problem at my age, I forgot I had a huge keyboard piano on the back seat. It was so big that covered the whole back seat. Later next day when I remembered and ask them to give it to me their answer was that they are not responsible for any thing we forget and leave in their car and they through it in the garbage. To me my key board was stolen from me.
A few weeks later, Chris so your listening didn’t find my huge keyboard piano. I’ve Emailed you my document, did you do any research to find out what is going on in your place?

If you need to rent a car, come here. Personnel very friendly and accommodating. Thanks especially to Demar & Caroline for their assistance and kindness.

Steve and his whole team have been wonderful! We have been using enterprise for years and always use this location when we need a rental. We had a minor accident where we needed a short term rental. Steve was extremely helpful, knowledgeable and professional. He really helped guide as to the process when it come to our situation. If you want to do business with honest people, I definitely would recommend this team. Thank you for the advice, follow ups and overall all your help! 10/10

I had my car repaired from a shop in the Floral Park area. I had a rental vehicle that would have been paid for by the other at-fault party. Since it would be too lengthy to receive compensation for repairs from their insurance I decided to switch the insurance payer to my insurance. I was not informed of the additional costs per day for the vehicle so obviously I did not agree to these costs. They had a large vehicle, which I enjoyed but it was the only vehicle they had at the moment. I had provided my grievance with the Enterprise management and they were helpful in agreeing to provide me a refund after further investigations on their end. It had been a week and I hadn't received a refund. This is where the problem started, it impossible to get in contact with someone from management (it was a woman cannot remember her name). It is now more than three weeks since this charge and I have still have not received a call from management to even apologies and I have yet to receive a refund. I had to file a dispute with my credit card company. Very poor business acumen, I would suggest to get your rental from elsewhere in the possibility that you run in to any bumps in the road.

This is a really good location. The management is very good. The staff is patient and professional.

This is one of the best places to rent your car. The customer service is truly 5 star. Carolina leads a wonderful caring team. They take great measures to ensure you're satisfied and happy. My husband and I refuse to rent anywhere else for this reason alone. I can't say enough good things about this place!

I recently rented a car at this location and had a great experience. This is the 3rd time I'm renting the car at this location. Tanya and the team did a great job with quick pick up, drop off and follow up. The car was exactly what I wanted as well - keep up the good work.

I was in and out very fast. I was in a rush so I appreciated that. The service was nice. I was helped by Leon.

Very clean well running and maintained vehicles. Staff are friendly straight forward, knowledgeable and responsive.

Friendly Staff and they work hard to get the vehicle you are looking for. I visit regularly and they make it very easy to get in and out with your car if you reserve it ahead of time.

Got one of their cars as ours was being repaired
the first car they provided was awful (dirty, sounded like a lawn mower)
when it took longer than we expected to repair ours, asked for another car-
they did exchange it (it was much better & they cleaned it before delivery

Janelle who works there refuses to supply the coverage my corporate discount includes refuse to listen when tried to explain I rent ALL THE TIME AND KNOW WHAT IS INCLUDED

Vehicle broke down. I waited 3 hours for a tow truck. We were directed to a Enterprise RC that and told they would provide a compatible vehicle. When we arrived they had no vehicles and didn't want their own care. We were directed to a second Enterprise location, they had no room for the vehicle and sent us to a third. The associate at Albany Airport was very understanding. I had a Cadillac Escalade and left with a Mazda. It was a matchbox car for a big guy 6'5 280. I called the original location on Saturday was told they associate would be in Monday, waited for call. I called Tuesday, was told he was on vacation and individual who provided me the info wasn't available. I couldn't even use the car. Complete mess. I use to be an Enterprise Business Member, key word is USE TO BE.
YOU GET ONE STAR BECAUSE YOU CAN'T POST A ZERO.