Enterprise Rent-A-Car, East Elmhurst NY

The car was clean, worked well, and the staff was prompt and easy to work with. They even looked around for the largest car available in the class I had selected, as we were leaving on our wedding trip and needed al the space we could get!

I thought I was at national. Ms. Kim is an excellent employee. She's helpful and a people person. If you're not sure of what type of vehicle you like she takes the time to ask you if you'll require trunk space, what do you drive at home, will have additional passengers and would you like to sit high or low. This helps to get the right vehicle for your specific needs when renting. I think that she is very personable and wants you to be a satisfied customer. The qualities she has is rare but I truly appreciate it. Service with a smile is what I am reminded of. Kim is awesome!

Service on Monday mornings is amazing. Taylor the rental agent is accommodating, energetic and honest. Mrs. Kim the lot manager is hard working, full of smiles and enjoyable to be around. They made the rental process swift and pleasing.

Pretty good experience. The return was easier than the pickup. You're better off walking here cross 94th st from the terminal than taking the shuttle. The shuttle takes a while plus it's a rough bouncy ride.

Usually I have great experiences, but this time the rental car had serious engine issues. They could not replace rental. Issued a complete refund though.

Tried to get a rental and this location has a 7 day minimum, no exception. I am here for 5 days l, I would love to have done business with a company with some flexibility

Well maintained cars. Paperwork was slow as they don't seem to have a line for customers with everything done.

I gave them a second try. Line was even slower. Manager was apologetic and acknowledged they were understaffed. They should know from reservations and historical data how many people they need. Not sure it I will rent from Enterprise again.

Surprised that this location is rated so highly. The ratings others gave this location compared to my personal experience is like night and day. We waited over an hour for a vehicle even though the representative on the phone made a reservation for us. They did not make it easy at all. I could be wrong but it did not seem busy (two people ahead of us), so unsure what we were waiting around over an hour for.

Absolutely horrible experience. A few days before our arrival at Laguardia Airport, we received an email that literally read "skip the counter, go straight to the lot".

When we arrived, we were told that email didn't matter and we had to wait in a long line OUTSIDE (it was 36°) and had to go to the counter. We had to wait about 40 minutes. The staff just didn't seem like they were in any rush to help the long line of customers freezing outside.

We have rented from this location many times before (when it was a stand-alone lot) and never had a problem.

They advertise that they take debit card online but when we showed up they said they do not. If you’re a student/under 25 don’t come here because trying to get a rental from these people will give you a brain aneurysm.

Had to take two shuttles to the rental office. I had a reservation that had two car seats for small children. After waiting in line for 30 mins, the sales agent brought me a car with no car seats. I told him I had paid for two, he brought me to some dirty, stained outside supply closet. Inside the closest, were 4 or 5 dirty used infant car seats. He said, “pick two”. I had no choice but to pick two filthy, stained infant car seats. The salesman told me to put it in myself. Horrific customer service. I want my money back for those two car seats.

I filled out the readypass so we wouldn't have to wait in line. Reservation was for 12pm we got the car at 2pm after waiting in line. Do not go to the LGA location. 0 stars

My experience was great at this location. Mostly because of the gentleman that assisted me. I wish I could remember his name but he was really nice and looked out for me. Even though the wait was kind of long because he was working ALONE he still managed to take care of everyone all on his own. I gave this location 5 stars because of him and would come back and let him help me again.

I stood outside in the cold for about 30 minutes before I could finally speak to someone. When their actions didn't match what I was told to expect, I was spoken to in the most condescending tone you could imagine. I hope I don't need to use the Laguardia Airport Enterprise ever again.

Only one agent on duty. Don’t bother with the ready pass, it won’t save you time here. Fly to Newark if you can, it’s worth the extra $.

Great customer service and they always have a great selection of clean cars to choose from.

My tip is to ask for a paper printed receipt because you need to show your rental confirmation when you exit the garage. Otherwise, you need to hand over your phone to show the email confirmation.

Also, make sure that your GPS is ready, you will need to know if you are making a difficult left, across the median, or right when you exit.

This is a terrible location. Employees are very rude and extremely disrespectful. They obviously don't care about their customers and act like their inconvenienced by your being a customer. Do yourself a favor and go elsewhere.

This was the fastest that I’ve gotten a car but each time I rent a car with them it’s always easy with no problem at all. Plus the lady that checked me in gave me an upgrade. I can honestly say whenever I come to NY this is where I rent a car and they never disappoint.

Great place to rent a car. You can return your car after hours
They have many selection of cars and vans. The service staff is very friendly.