Enterprise Rent-A-Car, New York NY

I would not recommend… rental was thru my car insurance was told by Kendall it was until the 28th but my adjuster said it was to the 30th called to talk to I think her name was Anniss something like that @ 2: 26 she said she was going to call me back never did been trying to call back since then so I called corporate.they see an insurance claim and think they can get slick today is 4/27 and the car is “supposed “ to be back tmm

Love this place the only downfall is it closes early on Saturday and it's not open on Sundays otherwise it's a 5 Star with communication and making you feel comfortable and this location makes you feel like a valued customer great customer service I have not had a problem with renting from this location

They are too strict they wouldnt except my debit card because it wasn't chase or citi bank or 1 of the big banks.

Ryann & AJ have been the absolute bestest & and yes, I meant bestest Since our car accident on December 19th, 2022, they have been our go-to for vehicles as we prepare to buy another vehicle because ours was totalled. Thanks Enterprise

Everything was okay. You just need to take pictures or video record what the Car looks like before you rent it.

The employees were nice but the car was disgraceful. Smelled of smoke, seats dirty, ashes on dash. Horrible. I just returned a car to Avis, I wish I would have kept it. So much better.

They were super friendly and professional. I was supposed to take the car one day before but forgot my driver's license. They immediately offered to come tomorrow and save the car for me without any additional payments.

Thank you for the great car and service

I Admit I never even rented a car from them, but all the red flags are there, that they such hard-core when every other newest review is a one star review, you know they have issues. I hope they close this location or get new employees who know what the value of customer service is

Excellent customer service. This location is very professional and made my car rental experience very easy, fast, and convenient.

I usually go all the way to Fort Lee to rent cars to avoid any unnecessary problems, but I will definitely be returning to this location. They must be under new management because it seemed like a completely new company.

This location is the worst enterprise I ever had the privilege of dealing with. First off the only reason a car was rented here was because my personal vehicle was totaled in an accident due to another vehicle owner hitting my car. The original agreement was for the car to be used until 5/13. However, it was verbally confirmed that we would extend the car until June 2nd obviously because WE CURRENTLY HAVE NO PERSONAL Vehicle. This past week I received a strange call from a third party company representative that enterprise has been trying to reach us and haven’t had any success which is a complete lie because that same exact day. We called to confirm the insurance coverage with them because I was contemplating discontinuing my personal vehicle insurance because I wasn’t sure if I was ready to get another personal car. Anyway, the employee confirmed the coverage and never mentioned anything about a payment bouncing or them sending multiple calls. I would suggest hiring people who actually don’t screw up on the job and actually care to provide insight. Turns out the phone number they had on file was never updated when it was suppose to be. Done the same day the car was first taken. The “private” contractor was more understanding than these people and I have text messages proof with my conversation with him.

Unbelievable experience.

This one is very very busy they ran out of cars to rent out so my advise is dont come here because they probably won't have cars to rent out because its that busy

After countless trips to the US and several rental car providers, this was the first and last attempt at Enterprise. After 40min arrival, the lady wanted to see the passport, which I never needed. I had everything with me: ID card, driver's license, a picture of the passport, credit card. It was clear that it was me and no one else! Nope, the lady asked to see the passport. I did not get a vehicle. Thanks for nothing Enterprise! And put a note on the homepage or booking confirmation!

Courteous and efficient. This is probably the prime location in the area. Don't believe me? Try it yourself.

I came here multiple times to rent cars at this location and the staff is disrespectful the manager had told me to go to another location because the manager has a issue against me even though I only came to rent a car this manager needs a reality check and fast I will not rent cars at the Harlem location try 80th street or lower Manhattan they are more responsible and respectful. I also put in a complaint about this manager attitude because she is very disrespectful and they also need to train their staff better I used to come to this location before this new manager came and started cursing me out and disrespecting me for no reason that’s no customer service at all. Beware do not come to this location

I wouldn't recommend this company. I came all the way to this location to find out when I got there there were more requirements than I knew of to rent. I wasn't able to rent but a simple follow up can regarding my appointment would have fixed this.

You're likely to run into problems renting with this company.