Enterprise Rent-A-Car, Geneva NY

Rented from this location 5 times last year and I always recieved exceptional customer service from all the workers. Got few upgrades as well which made the experience even better. Can’t wait to utilize them again this year!

Renting a car at this location (Geneva, NY) is a no brainer. I just had one of my best ever rental experiences due to the staff- particularly Sofia and Evan. Both were incredibly helpful to make our whole process go smoothly.

We had a one-way rental and I had a reservation, but at the last minute, had to make a change. I was not optimistic, but after speaking with Sofia, I was much more hopeful it would happen. Then on the day of, everything went smoothly including the upgrade change we needed. Whew!

I am grateful to the staff at the Geneva location for working so well on our behalf. Oh, and BTW, the return in Myrtle Beach was awesome too!

Stopped by to get air in a tire and Evan did not hesitate to help me out even before they opened.

Worst customer service ever. I work in customer service reserved a car showed up and hour before closing and was told no cat available. When I asked about next closest location was again told nothing available. I called the nexy closest location and 5 minuyes later I'm on my way because they DID have a car available. Unreliable. Not friendly or considerate.

Fail to tell consumers that you need a credit card in order to rent a vehicle. Does not accept debit cards.

I am glad I got the car here. They did not offer the best price (On Orbitz) but I decided to come here. Got a price better than presented there.

I am a big fan of Enterprise but the location in Geneva NY is absolutely the best. Sophia the manager is an energetic, friendly, professional manager whose customer service can’t be beat. Drivers Larry and John were awesome. I highly recommend this Enterprise if you are in need of a rental car in the Finger Lakes. Thanks for the great service!

The experience with Sofia, Jake and Jon was amazing. They not only picked us up on time from Keuka then drove us to the Geneva location at that last minute, upgraded our car, they also called several times during the rental to make sure everything was good. I wish our rental car places down in our state cared as much. I have never had such good service when renting a car! Thank you so much!

Everyone was great but Sofia really rocked she made my experience with y’all great so thank u Sofia ur the bomb dot com honey

Always great business here. Never have had an issue with enterprise. Staff are always above & beyond their job duties.

Car broke down and Robby was able to get me a car on short notice. Will be back if I ever need a rental again! Thanks!

Robby was very helpful with the rental of our car. He checked in with us and made sure everything was ok. I was able to email or call if there was an issue.

Before hiring I had read the reviews and to be fair I was a little concerned as most of the reviews are negative about the returns process.
We had no issues collecting the car and we received an upgrade to a better car which is always a nice touch. The bus from the airport to the carpark was quick and the collection process was too.
When we returned the car I took a video, just to be on the safe side. We dropped the keys and left the car to be checked (I know why would I do that?), but there were no issues.
I received an E-mail to confirm that the car was returned before I had reached the terminal on the bus.
Would I use enterprise again at Geneva? Yes, the process was quick and easy and I had no issues.