Equinox West 92nd Street, New York NY

I scheduled an appointment to look at the gym and decide if I wanted to join. I was on time. The person from memberships NEVER arrived. She stood me up. The people at the front desk told me they didn't know if she was going to come and offer no alternatives. So I just left. I had to leave work to make it to this appointment. This was incredibly disrespectful and not worth my time nor my money.

This location does not allow single-access-location membership, instead they want you to pay $275 fee for all-access even to only use their single location.
I was considering switching my home location to W 92nd as I moved. I’ve been an Equinox member in the city for years and have been able to do this in the past with their east side locations.
W 92nd even wanted me to pay $35 fee just to come look/try out their facility. Very tacky, in my opinion. Again, I’ve been a member for years and other locations I’ve tried out when moving have always been more welcoming by offering multiple days for free to try their location out prior to switching over.
I know covid hit everyone hard but this seems not very accommodating to the existing members of the Equinox brand.

This review is for Chris Cortez. I had an issue with my membership and he took it seriously. He advocated for me and made sure that the problem was taken care of.

The single normal straight bar to do pullups is in a rack. One platform to deadlift. Functionally to me it's a normal underwhelming gym im used to paying $40/mo for (outside nyc), but with nice locker rooms.

Clean, professional staff, great covid protocols. Still one of the best gym experiences on the upper west side!

I got in touch with this equinox branch six moths ago inquiring about their membership. I ended up not enrolling. Since then I have been getting at least 5 emails a month from them, nagging and annoying the heck out of me to enroll there. I have asked, replied the emails thanking for the attention and nearly begging to take my name off the list, because I would not join this gyn. If I ever wanted to join this club, now I’m sure I won’t! It’s unprofessional and they’re acting on bad faith upon you trust them your contact info. It’s sad.

Friendly staff, most members polite if not friendly, decent shop and I once left my noise reduction headphones upstairs on the bench as I went to the restroom and poof they were gone 2 mins later.

Not the most friendly staff for sure (mainly if compared with Equinox Berkeley where I spent three months). Very impersonal environment but enough for those who wants a place to train. I tried to share a bad behaviour from a teacher but the feedback functionality on the app doesn’t work (how surprise). It is expensive but at least has good amenities and classes options. Baths are generally clean.

This gym changed my life! The staff is amazingly friendly and I feel like it's my second home, and after moving across the country last year it's nice to go somewhere people recognize you and are always greeting you with a smile!

If you're looking for a trainer, Santiago has been there for years and is absolutely incredible. I've seen a huge change in not only my physical appearance and my strength level, but also the outlook I have on working out. He knows how to encourage, while pushing you to do the best you possibly can.

I can't say enough about this gym, absolutely recommend it to everyone in the area!

One of the better locations in the city for Equinox. There's multiple levels to this gym and a lot to offer. I've never had issues where it was too busy after or before work so I'm a big fan of this location!