Equinox Williamsburg, Brooklyn NY

Overcrowded gym, no hot water for over a month, mold in the showers and extremely rude staff. Personal trainers treat regular customers like second class (as if we wouldn’t pay for our monthly fees). I have a heard a personal trainer tell someone to move to other place because her clients pay more.
Not the luxury experience Equinox advertises and definitely not what we paid for.

The men's shower room has been providing cold water only for months.
This is not something you would expect when paying $300+/month for the membership.

No hot water for weeks, and when reached out to management about this issue, they offered a free guest pass which I thought was a joke. I was told they would call back with another solution on Monday and I am still waiting to hear from them.

Zero stars, if possible.this gym is so small and overused that it’s impossible to get on any machines.literally every single one is in use.

Great gym and location but staff really needs to clean the area near the 30-45 pound dumbbells. There's a really horrible smell that might be mold or something worse. It's been like that for months, and it's getting worse.

The only reasons I am not giving it less than 3 stars is because of the staff.

Equinox desperately needs to open a new location in the Williamsburg area as this one is far too small for the amount of traffic it gets. Trying to workout before or after work can mean 10 minute waits to use the equipment, as well as needing to climb over one another in the changing rooms.

Instead of investing in what feel like niche amenities (like cryo chambers for an additional cost), it would have been more helpful to expand the changing rooms (if possible).

Given a fair amount of Williamsburg equinox users are predominantly using this location, at minimum they should offer a single location membership tier, as we really don't get any of the benefits of the multi access.

Ultimately the value here doesn't really justify the price.

Insanely crowded during any peak time. Fine if you can use it during weekdays before 4pm. Needs an East Williamsburg Location

Erin has a terrible attitude towards newbies, i felt very unwelcome. I recommend a different instructor.

I’ve been to every equinox in New York City and many in other states. Overall I love this place. It has everything you need. Staff are amazing in particular Andrew is awesome. Thank you Andrew for always helping me. I highly recommend disregarding all the reviews their negative. It’s a Williamsburg equinox so jo need to compare to soho or Orange County. It’s perfect just the way it is. Thank you equinox for making this location available to me.

Wow.what a disapointment. This place reminds me of a 25 dollars a month gym (blink). Way way small for an Equinox gym. Dirty, stickey and old machines. Doesnt have enough staff for cleanliness. The CEO makes millions.but doesnt want to hire and extra well needed 15 dollars/hr cleaner. And all those people that put 5 stars oBviously dont know what a proper lux gym is. We paY premium we expect premium. Looking and reading all the reviews that have been posted online for years. I suggest people take " pictures" and post the problems of this location on social media.but i really dont expect improvments.especially at this location. Best to just CANCEL since theres real no difference between this location and BLINK FITNESS. SHAME SHAME SHAME on EQUINOX.

Very bad service.booked an appointment and when I showed up, they got wasted 30 mins only to tell me that they don’t have someone to help me

Not worth the money. Too much time wasted on waiting for space/equipment. Needs another location in greenpoint.

If you live in the neighborhood and are looking for a personal trainer, Jackson R at this equinox is awesome! He is super effective, funny, and kind. Time flew during our PT session. 100% would recommend training with Jackson

Overall, one of the best gym options in the area. Always clean but can be very crowded during peak hours. Also pricey but if you take advantage of the classes, it’s worth it!

The reception staff are so rude. When saying hi they never reply back and just blank you. Every interaction I’ve had with them (specifically the ones working weekends) has been negative for no reason whatsoever. Isn’t part of their job to greet and welcome you into the club? It makes me not want to come to this location going forward

Not enough equipment or space to hold the amount of members who use this gym. ALWAYS over crowded, always a line for showers and toilets and equipment. Weird vibe. They need another one

-edit-
I only come here to shower. I work out at another gym around the corner that has better/more equipment.

BUT The womens locker room has been out of commission twice this week so they let women into the mens to use the bathroom. SO ratchet. Do I not shower here anymore?

This space seriously needs an overhaul to meet what’s happening. Like put in more bathrooms not in locker rooms. Mens only has 2!