EyeSite, Penfield NY

I went to EyeSite in Penfield. This is the 1st time since 2013. Wouldn't recommend waiting that long between eye exams.
They were just as nice, friendly, & professional as I remember.
I ask Dr. Lovett some questions about eye health and maintaining good eye health. She was very helpful. Highly recommend.

Kara, Karlie, and Dr. Lovett were friendly, thorough, professional, and efficient. I shared my preferences on glasses and the team had several pairs of glasses waiting for me to try on after my exam. Travis, my optician, set me up with exactly what I needed. I was in and out of there in 35m. Looking forward to my new glasses. Thank you to the Eyesite team for a great experience.

Beautiful space and site with excellent staff! I felt very comfortable and welcomed there and the knowledge level was high! They showed me different frames that were great for my son and helped to fit him!

Eyesite has terrific doctors, mine is Dr. Varone and I feel extremely comfortable with the care of my eyes and eyesight. I have worked with Terry for years with him helping me with styles, getting the prescription correct in the lenses and of course fit! I recommend Eyesight for the total care of your eyes from health to style!

Crazy parking, but first rate care. Dr Pandya and staff are very thorough, friendly, easy and open. Amazing selection of frames. Beautiful facilities.

Finding the right toric lenses for vision correction and staying in place has always been a challenge for me. Chain stores have never spent as much time or offered as many trials and follow ups to make sure I end up with the perfect pair. I will be Dr Lovett's PITA for life.

A very well run operation. Doctors and assistants were very helpful and eager to answer all of my questions. Huge selection of eyeglass frames. They used state-of-the-art equipment to examine my eyes.

I’ve been going to EYESITE since 2005. I’ve seen both Dr. Verrone and Dr. Peters. The professionalism of the whole staff is always bar none. Their new facility is absolutely gorgeous! So many frames choices and the opticians are always helpful and courteous. I came in again yesterday for an exam, contact fitting and glasses adjustment and every part was a great experience. A big shout out to the woman that did my pre-testing (sorry! Didn’t catch your name) who was very personable and knowledgeable. And to Terry (optician) who worked miracles with my busted up glasses. Thank you EYESITE!

I love Dr Verone or would never use this place again. After ordering 3 pairs of glasses, I had to make 6 trips back & forth - one hour each way - to get them adjusted, replacing 2 sets of lenses and finally just returning one pair and having new lenses put into my old frames. I wore sunglasses for this last trip so did not put the new glasses on until returning home - I did check them to make sure I could see out of the new lenses before leaving the eyewear center as the last bifocal was in the center of the lense and I wanted to make sure that wasn't the case with this pair. When I just put them on at home the lense fell out. I'll be taking them somewhere else for adjustment and won't be buying another pair from Eyesight.

Dr. Verrone went out of his way on a busy Monday to fit my son in for an eye issue. He took his time to make sure we understand what the issue was and how to remedy. Highly recommended.
Staff-incredible.

Dr. Lovett is absolutely the best! Both my parents were extremely happy! Will always recommend her to my friends. Thank you for all you do doctor!

I have been a patient at Eyesite for many years and followed regularly due to glaucoma. Today, I arrived for my appointment with Dr. Verrone to be told by Dr. Peter that he didn’t know how I happened to end up on his schedule when he entered the room. I wasn’t even given an introduction. I learned his name from this website. Now that alone would not be a sole reason for me to write this review. There have been multiple instances with eye drop prescription difficulties with the pharmacy where they and Eyesite each put me in the middle stating I would need to work it out with the other, to which I would have to ask why the Drs.office couldn’t just step up and say they would call the pharmacy to remedy the problem. Then, a time I checked in and after waiting for almost an hour was told that the Dr.didn’t know I was there. Again, I might not be writing this review if, when I asked what happened I had received an apology or some acknowledgment of my inconvenience, but instead my question was ignored and brushed off, simply moving me on to make my next appointment and pay the co-pay.
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These instances have all occurred since the practice has moved into the new building with increased clerical help and staff. I’m not sure what has caused the breakdown. However, I believe the acknowledgment of my concerns should come from those in charge along with some training in communication and accountability instead of shirking it off.

I’m not leaving the practice yet. I believe the medical attention and testing are appropriate. Terry, who does my eye wear fitting is consistent and top notch!

It’s unfortunate to have to use a public forum to ask for a simple acknowledgment to improve your services that might have occurred within your building. I’m not invisible.

Very friendly employees. Quick service. Many options of contacts and glasses. The also have clean bathrooms and completely beverages.

Eyesite staff is courteous, friendly and helpful. Dr. Verrone is the best.professional, attentive, helpful and very thorough.

I booked three appointments for my family and I on the same day at the same time and everything went smooth. From check in, to our frame search, and through check out, the service was very professional and the staff were went above and beyond to make sure we left satisfied. I will definitely be recommending this practice to others.

What happened? Tried to be a repeat customer but they wouldn't let me. Called twice over 2 weeks to schedule an appointment and never got a call back. Are they no longer in business, voicemail not working, or just bad service? Who knows?

Eye site has always given great customer service. Their processes for protecting customers during the COVID-19 pandemic are well thought out and thorough. Excellent experience all around.

Horrible experience! I waited for a total of an hour when the place wasn't even busy. Never again will I go back there. Bottom line, they suck.

Dealt with then on 3 different frames. Told me with 2 frames that they didnt have the part for repair.sad sold the frames to me.the last frame the guy tried to pin the lost of my last frame on me when I left it there to repair my lenses. After last night being there another worker state's I have not been there since 201u when I was there Feb of 2020 for an exam. I felt a racial tension from him. I will never recoomend them or go back.

I picked this place because they indicated on their website that they took my insurance. I gave them my insurance information when I made my appointment. I went to the appointment and it was right AFTER my exam that they informed me that they did NOT take my particular plan. I am furious about this! They had weeks to tell me they don’t take my insurance! They could have told me BEFORE the exam! Totally unethical of them!