Fairfield Inn & Suites by Marriott New York Queens/Queensboro Bridge

It was a horrible place, I can't describe how bad it was, cold water, bad connection, insect problem, plus the hallways had bad smells, they didn't give toilet paper, you talked to the reception and you had to go down a fifth time to have the problem solved, in short, horrible.

Hotel staff is useless, Marriott is useless. Time to leave Bonvoy for a better loyalty program.

False advertising on Marriotts part, the photos posted on the website and on the Bonvoy app are totally inaccurate! Terrible that we were not notified that this was a migrant shelter. We were paying customers and deserved to be notified of the situation. We would never have stayed at this hotel had we known. When I asked why the military personnel were there, they just said they had a program. Shame on the Marriott for doing this to their loyal customers. Sadly there too many issues for me to list, very disappointed that we were taken advantage by Marriott and but in an unsafe environment!

The staff is extremely accommodating. The hotel does look different than what is presented.

Photos are a lie! This place is nothing like what it shows, it is dirty and smelly and dated. First of all this is a migrant hotel, which they don't tell you anywhere on the website or in the building. They have military people sitting guard at the front desk and roaming the hallways. We called down to the front desk to tell them there is blood stains on floor (3ftx4ft long) and they said a lot of the rooms have those. The price of the hotel after taxes was close to $400 per night. We called Marriott to tell them about our experience and how displeased we were and Debbie (Manager at Marriott) said it was our choice to stay there and we asked to speak to her boss and she hung up on us called back in and was hung up on a 2nd time. Not the standard of hotel Marriott usually goes with. Stay away, go anywhere else. This place is sketchy and unsafe and Marriott doesn't care one bit. Also Marriott Debbie implied because my wife is women she is overreacting and the hotel isn't that bad. As a man I can tell you it was bad and scary as hell.

Hotel is very dirty. When we walked in, there were buckets catching water. There were military men in full uniform guarding the hotel since they seem to be housing migrants. We weren’t told that going in, which is very concerning considering the current unrest in the area. The room had blood on the carpet, and bugs climbing on the bed. AC unit was loud to the point we couldn’t sleep. Our door had to be hip checked in order to close completely. The neighborhood in general does not seem safe. Staff was very nice, but honestly, that’s just not enough to cover for the horrible condition.

I don’t appreciate the idea of staying at a shelter being a paying customer. I feel that if Marriott wants to be a shelter, that’s great, but notify paying guests of the situation there especially in the app prior to booking. Since becoming a migrant shelter, the photos posted from years prior should be removed by the hotel and they should post current updated photos of broken/boarded windows, leaking entryways, broken doorframes and bugs running rampant. This is a disgrace for anyone actually paying several hundred dollars per night to stay somewhere that they weren’t given the scope of the current situation of the hotel. Marriott, please do better and remove old pictures and any reviews prior to the shelter being in place.

Photos are a complete lie.looks nothing like them. The building smelled and it was dirty. Did not feel safe there.

This is the second time we're putting in a review. Our first review by my wife was taken down after a week along with 4 - 5 other similar negative reviews. We stayed at the hotel earlier this month for one night. The following are what we found: Cockroaches everywhere (see pictures below), unfinished walls with hanging hooks but no pictures, bowed door frame that made it very difficult to shut the door, no trash can anywhere (we were told there was a "trashcan shortage" and were given a big trash bag instead), non-functional TV, and moldy caulking in the bathroom. We learned afterward that the hotel is used to house immigrants. The management only recently opened up the top half of the building to paying customers. Floors 9th and below are still used as shelter. That's why there is a National Guard person at the lobby all the time. We called Mariotte to complain but the customer service was not helpful. They argued that the hotel has 4-stars reviews. However, those good reviews were before the hotel turned into a shelter. And, we now know that they take down the bad reviews quickly. I won't be surprised if this review is gone in a few days. Hopefully, it stays long enough to save few people from unknowingly venture there. The staff, on the other hand, was nice and tried to help. The manager did refund us fully in the morning.

Photos are definitely not what we experienced and the reviews must be old because this place is GROSS. We didn’t feel safe at all, I’m not sure what’s going on there, but they have army guys posted in multiple areas. There also seems to be a leak in the front area. The entry way smells musty and there are water stains on the floor.

The room was disappointing. The door to the room was mis-hung and I had to force my way in/ out. There isn't a chair to sit at the desk to work/eat. The room/bathroom wasn't cleaned, (to what I usually see in other facilities). The shampoo/conditioner wasn't attached to the shower. There weren't any facial tissues. I paid for everything listed above and didn't receive any of the listed above.

Antonio was so great and helpful, I got stranded and he helped me find a last minute solution. (5 star for service) beds are comfortable, but wifi is slow premium channels were out and streaming services did not work.if you plan on staying in room bring your own movies.rooms 3.5 stars.also lantern flies are not cockroaches.the entire area is invaded.

I stayed here by accident after a flight cancellation. It took more than 30 minutes to check in. I was greeted at the front door by a cockroach the size of a small dog and people in military fatigues. Air conditioning didn’t work and I found out that the first 7 floors are housing homeless people, which is why the national guard was here. Not at all what I expected and I do not recommend.

Spacious rooms with free shuttle to the airport the area is not great but there are fast food restaurants nearby the breakfast is ok

Excellent location although the walk from the hotel to the Queens Plaza Station is very windy it ruins umbrellas every time it rains. I call it the umbrella graveyard.

Comfortable room, very good breakfast, very friendly staff and not very far from the metro. I would happily return.