Famous Footwear, Mt Vernon NY

Without any notice, except when we get there, white paper with crayon read CLOSED IT WOULD BE AMUSING IF IT WEREN'T TRUE

Store is always close! It’s 5: 30 and already close I’ve been to the store several time this week since is the closest one near me.

Customer service today at 08/16/22
At around 12pm, was extremely rude and employee was rushing to go chitchat with someone else. Not coming back or recommending this place

The Absolute worst customer service experience ever. (Unless you're a woman). I went in there to purchase some sneakers and got on line. There was one female cashier and 1 female customer in front of me no one behind me. So as I wait for my turn at the register another female customer comes in and stands behind me. The cashier asks the customer she was helping to fill something out. Then she moves to the empty register next to her and asks the lady behind me what she needs and I'm like don't you see me standing here as the next customer. She ignores me and waves the lady over to the register and the lady behind me says I'll wait he was here first. The cashier says just come over. So I say to my self No This ***** didn't. I calmly put the Sneakers I was purchasing on the floor where I was standing in line and proceeded to walk out the store and as I'm walking the cashier yells out I can help you now sir how may I assist you. And I said by holding the door open for me to walk out of your establishment. She messed it up for all locations because I will never set foot in a famous footwear again for as long as they are in business. Because discriminating against me because I'm a man is ridiculous never again.

My experience at this store leaves a lot to be desired, was shopping for a running sneakers for my girl who’s currently on training in the military. From the moment I walked in I overheard the staff moaning about the customers being needy and they need to go and how the ones in Yonkers tell you they are ok…. Complaining about there shifts and started turning off the lights with us in the store as it reached 7: 30. I left without getting any assistance offered, not that I would have accepted it after hearing the way they speak, now I’m on my way to Kohls to find the shoe……

I just don't like this place price is too high staff is too ghetto store isn't that clean

Went to exchange my boos sneakers, the lady was pleasant, fast n very friendly. Great place in Sanford, Mt. Vernon

This Famous Footwear is located above the Target on Sandford Blvd in Mt. Vernon. The selection is okay. You will be able to find something if needed in a rush. I never had an issues and the staff is nice.

There customer service is very good as you walk in the store they greet you. They have a wide selection of shoes for a great price. I bought my daughter school shoes here because they require all black shoes with no strings and this was the first place I looked and they had great deals on all there shoes also there's east parking right in front of the store.

Unfortunately today I had to make a return to the Famous Footwear store on Sanford Blvd, Mt. Vernon, NY; the individual that I dealt with was the rudest, most ignorant individual that I've ever dealt with ANYWHERE! Her name tag said Tanya. I asked for a manager, she said that she was the manager.if this is the only individual that this store can hire they should consider closing this store.
I just learned that there's a Famous Footwear in the mall at Bay Plaza.

Prices are reasonable compared to skechers. They have more sizes for me to choose from. Size 13 to 14

I placed an online order and I received worned shoes. Made 3 calls 48 minutes wait. Finally got in touch with customer service. I wanted to do an online exhange. They make it so complicated to do online exchage that I had to go to the store and do it. Poor costumer service. They didn't even apologize or anything.

The assistance manager (forgot her name) : she helped me with an exchange. She was soo nice and patient. The store was about to close nd she still had the best attitude