Finish Line, Poughkeepsie NY

Terrible. 20 min to try shoes
On.
When complained to the mgr on the floor - on her phone. He’s new.

Was just at this location. Finally was able to purchase a pair of air max. I tried on this $130 pair then waited on line for 25 minutes and that’s being nice on the time, only to get up there and the one sneaker I didn’t see when I tried on the other had a big scuff mark from toe to middle of sneaker and the clerk looked at them and tried to close the box. I did not purchase them and am very disappointed ️

Went to this location to return a Christmas present given to my daughter that she did not like. Went into the Poughkeepsie store with gift receipt and was told by the STORE MANAGER that unless I provide my email the return cannot be processed. Her exact words were “it won’t let me go into screen without your email “. I asked for store manager. Natli stated she was the store a manger and that she couldn’t do anything else for me. You cannot FORCE someone to provide and email. I also asked Natli if this is the kind of customer service she provides to customers and she smirked. I have emailed corporate and they stated they would be on it. I have not heard much back but I refuse to go back into this location if this is the type of service a store manager is giving. I asked Natli for the number to corporate and she was more than happy to give it to me and let me walk away from store unsatisfied. Sad to say but places like finish line with horrific customer service and management aren’t going to last much longer. I hope staff gets better training of what providing great customer service means.

Supervisor Nick is very dishonest. Every time the new Jordans drop he hold sneakers back for his friends and family and employees. Nick is Very argumentative and aggressive with female customers there is no way he should be in a supervisor position. I called corporate this time because this happens all time. Shame on him. Nick make finish line look bad.

Went to this store to purchase my boyfriend new shoes for his birthday. Immediately noticed the young lady that works there following us closely. We inquired as to why she was following us, and she stated that it was her first day and she was still trying to figure things out. Then, immediately following this interaction, we were approached by a male worker who stated he saw us going back and forth several times and wanted to know how he could help. He was nice, but we still decided to speak to a manager about the weird vibe. Unfortunately, we noticed that several white shoppers were not closely followed the way we were, and we made the manager aware of our concerns. He was apologetic. We decided on one pair of shoes, even though our intention was to buy three. Once we were at checkout, the girl behind the counter was very inattentive. If not for this being the only place in the mall that he found shoes he liked, I would not have spent $220 in this store.

The trio of tween girls were too busy taking photos and socializing with others to pay much attention, once they did they handed me one of the sneakers $150 brand which I could easily afford. I guess If I was a cute teen boy I would have gotten better service, should I really have to “ask” for the second shoe to try on? Ridiculous! Won’t ever bother shopping there again!

Bought a pair of shoes that fit fine in store but when I wore them out walking they hurt so bad I thought I was going to have to amputate my foot tried to bring them back to the store and they would not accept them they told me to call customer service and customer service would not take my call because customer service only takes online orders tried finding another customer service number but that is the only one listed