Firestone Complete Auto Care, Selden NY

Took 4 and half hours for an oil change that was ridiculous will not be going back there anymore and didn't even give me a discount for waiting that long

Theives! They took good parts off and replaced them with bad ones. VIN ID tag no longer on door jam.

My boyfriend took his car here for inspection. His car is three years old. Says it wouldn’t pass bc of a ruptured tire. He had zero knowledge of any rupture to his tire. Then proceeded to tell him he needed all kinds of filters and they offered a deal on the tires because they’re having a special. He kindly declined. We took it to a local mechanic who confirm there’s absolutely nothing wrong with his car and he does not need anything that they said he needed. So won’t ever be going here again.

Best customer service Anthony and Rachel were so patient with my concerns. Got me in right away. I had a mix up called an entirely different store. They got me on track and updated me on the correct number and information i needed. We have been coming to the Selden Firestone for years. Absolutely love them. Thank you

How do you not put in the caliper bolts! This place is ridiculous! They have no clue what they are doing! I spent a ton of money on breaks, clappers and tires. Never again! I learned my lesson. If I could give negative starts I would. -5 stars. Pay the extra money and get breaks done right somewhere else.

Great people Understands the problem properly and helps you accordingly
Mario is the great person

Doesn’t even deserve a star-
I went there to get my car inspected, I was a aware that one of the break lights wasn’t working, aside from that I know for a fact the car was fine. However, I went in as a first (and definitely last) client and I was mortified with the excessive bill. They tried to charge $1900 with extra unnecessary and false damages the car “had”. I paid the $37 and took my business elsewhere. The claims were false and I was correct, the only thing wrong with my car was my break lights. Money hungry business, unfortunately places like this takes advantage of females.

Not the mechanics to trust. Up sales junk that you don’t need. Oh, hundred bucks for wipers? Seriously are you that desperate. Apparently I am not the only customer you try to scam. How are you still in business.

1 star because I wasn't at Firestone lol jeez I was in other parking lot ordering a subway sandwich lmao

Mario is your go to guy. He provides you with all the info before they get started working on your vehicle in &out job well done

I love this place and their team. I always have a good experience and the team is so nice. This time, I needed an oil change but also had my tire pressure show up as an issue a few days before the service appt. One was extra bad and I figured it needed to be replaced.

Mario was great, called to let me know I needed to replace it, and the cost. When I picked up my car, I heard he had actually went to another location to pick up the tire my car needed so I could still get it fixed today. Really went above and beyond If that was the case!

RACHEL AT FIRESTONE WAS GREAT. SHE TOOK THE TIME GOING OVER TIRES. TYPES THERE BRANDS. GOT SALE PRICE IMMEDIATE DISCOUNT.
SHE EVENPOINTED OUT MY INSPECTION WAS DUE.
LOOK FORWARD TO MORE GOOD SERVICE FROM THEM ON OTHER FAMILY CARS

After multiple issues and nothing but misery from my usual car servicer MAVIS SELDEN I took my to FIRESTONE SELDEN to have a new run installed and the cracked one removed. A small project for sure but
-I can’t describe enough how accommodating the two people inside were towards me. Sadly I did not get their names. But they made my day
-their care and attention to detail on such a small project really impressed me.
-Mavis treated me like a wet dog left out in the cold
-Firestone treated me like I was a cherished family member