Firestone Complete Auto Care, Riverhead NY

Big thank you to Anthony at the front desk. He was a huge help in guiding me to the proper tires and Alignment which were much needed on my Ford F150 Lariat pick up truck. I received an extra 10% discount and Free Wheel alignments for The next three years for Applying and getting the Firestone credit card! When I compare prices, Firestone was actually less expensive than Costco, and they actually did a wheel alignment. The service was impeccable. The crew of the mechanics were polite. My truck was done within an hour and a half. Very happy customer. They have a great system over there!

Great shop! The guys know their cars and are excellent mechanics.

Anthony is very knowledgeable and a pleasure to work with.

Women beware. Came in to have my headlights replaced. Thats it. They had me wait an hour and a half, then came out and gave me a list of over 1500$ in suggested work or it "wouldn't pass inspection". (It was inspected less than 3 weeks earlier and passed fine.) I had not asked them to check anything but the headlights. The list of repairs they gave me didn't even have the headlights, which were completely out, listed on it. Will not be returning.

Very professional and good people over here I highly recommend. The manager Rob and mechanic mike and John are Aces!

Anthony at Riverhead location was extremely professional and informative.
He was a huge help. The team in general were great and I am completely satisfied with the work that was performed.
-Nicholas N.

Friendly Quick Service. Easy to make appointments. Diagnose problems and make honest suggestions. Fair prices and in stock Parts.

My wife's vehicle had a flat tire. I stopped at the Firestone and they took care of it. I didn't have an appointment, but they took care of the flat. Price was extremely reasonable. I will be going back for service of my other vehicles.

Your techs missed a very dirty air filter during routine oil change maintenance. 2 days later that caused an air quality sensor to engage the check engine light. $450 to clear and fix. I asked Jason why tech did not check air filter and he just shrugged and said "I guess he didn't. " No apology, no acknowledgement of a missed opportunity to provide full service as stated on oil change bill. I've been bringing my cars here for 12 years but not any more. Firestone has gotten the last of my money.

I went in for a routine oil change after working on roofs all day, ended up with a oil leak. Went somewhere else to fix it because I live in Bay Shore but my jobsite was in Riverhead temporarily. I was told I had a old filter. The old filter caused the leak, My mechanic changed the filter for free and the issue stopped, I’m never coming back here again & calling my bank to get my money back this is ridiculous, I thought the low rating was incorrect but it’s clearly true.

I had bought new tires for my Durango. Anthony was very helpful. Got my New tires and was on my way!

Top notch customer service and skills. I tried another local place for an oil change in a pinch and will only be letting Firestone in Riverhead do them. Quick, clean and they do it right the first time.

Wonderful experience
Fast, reliable, professional. John did a great job fixing our tires. Highly recommend. Great hours for a Sunday in a jam

Ricky is an amazing Manager! And Sharod was amazing as well. Absolutely a great place to bring your carfast service and quality

Got a flat on Long Island. Had an important meeting in Connecticut. Rick bent over backwards to get me a good price on new tires and out as fast as possible. So impressed with the service.

Anthony and Rick were absolutely fantastic to work with. Super helpful on the phone and lighting fast work done swapping our torn tire for a new one, having squeezed us in on a busy Friday. And Rick worked seamlessly with our rental company. Would come here 100 times over, if needed!

Went there for a tire repair said they couldn’t repair one of the tires after taking it off then while putting it back on stripped one of the lug nuts and snagged another off trying to impact it on