First Response Restoration, Carmel Hamlet NY

Thanks first response for helping me with my water damage at my house. Cole and his team were fantastic! Highly recommend for your needs!

This company was very attentive from the first moment I called them! Cole and Christine were wonderful. They both were compassionate to my parents sewage matter in the basement and had sent a masterful crew to do the clean up. Thank you guys!

Cole was extremely professional, courteous and helpful every step of the way. His response time was immediate. Highly recommend this 5-star company! Thank you.

We highly recommend this company. We used them twice. The work was high quality and the owners are professional and wonderful to work with.

Cole and his staff showed up the morning of a sewage pipe breaking on the first floor of our home which ran down into our finished basement. What a mess! I didn’t know where to put my hands first! Cole came highly recommended by a close friend and from the moment he stepped in the door, I knew I was in the right hands! He and his team got to work immediately! They were extremely courteous and professional! They were here for several days, cleaning, disinfecting, demo’ing the damaged ceiling, walls and floors. Working continuously until the job was done. Cole had the appropriate testing done, they installed protective plastic walls, and machinery to dry and purify the air. After several days they came back, removed all the plastic walls, tubing and machinery. I don’t know what we would have done without them! I’m hoping I never need their services again, but if ever faced with this situation again, Cole and his team at First Response would be the one and only phone call I would make!

I was very pleased with the whole team at First Response. Their attention to detail and help in guiding me through a very difficult situation was appreciated by me and my family! I recommend using their services! It was great to work with a smaller local company- they always had my concerns at the top of their priority list!

While in the process of selling our home last fall, during the inspection, they found mold in the attic. We called First Response because we had used them about five years earlier for a basement fire remediation and had been very pleased. They came quickly to assess the damage before sending the certified mold inspector to confirm. In addition to remediating the identified section, they treated the entire attic. All work was completed and certified “mold free” within the required timeframe so closing could be scheduled. Courteous, responsive and professional from start to finish. I would recommend without hesitation!

Cole and his team assisted me with a basement flood cleanup! This is the second time we used first response for an emergency situation. We are always satisfied with Cole’s professionalism and guidance on the task at hand.

Had a pipe break in my home and First Response was fast and responsive! I liked how they kept in constant communication with me and I knew what to expect. Thank you for your professionalism - I really appreciated it! A+

This company is fantastic! I work for a storage business that works with them on many jobs and only hear great reviews from the homeowners they service. Highly recommend!

Cole and his crew are quick to respond, the work they perform is super professional neat and clean. I have referred him to many customers and have not heard one bad thing about his service everyone was satisfied and happy!

Cole was very very helpful and very responsive. He helped us get the best service to fix our septic problem. I would highly recommend them

Being a competitor of first response you might find it odd for us to be leaving a five star review but when we get busy there is no other company I would want to help us get a large water or fire loss completed. Cole is great to work with and will hold your hand through the entire loss and insurance claims process.

Cole and his team were great through the whole process of our home clean up after our basement had flooded in a storm. They responded to our call right away on a holiday weekend and were there quickly. Very professional and highly recommended.

Super friendly and professional.got rid of the mold and passed a third party inspection on the first check. Would use again.

The team at First Response helped me every step of the way when I had a pipe rupture in my basement. It now looks better than before. Thanks again guys!