Fitch Construction, Inc., Fairport NY

Although the 3 skylights were delayed due to supply chain issues, once they arrived they were installed in less than 1 day.
Excellent job!

Revised 11/27/2022- Dave (President) reached out to look into situation and see what could be done. Thank you for making the contact.

We scheduled an initial appointment for a deck/3 season for a new home with the possibility of a basement once the home was completed. When I called to schedule the appointment, I asked if there were appointments at night or weekends and was told that appointments were only scheduled Monday through Friday between 9: 00 AM and 4: 00 PM.

We were assigned a designer and I spoke with the designer 1 week prior to the appointment about the project (for about 10 minutes) and upon request, sent an overview of what we were looking for. The designer contacted me via text 1 1/2 hour prior to the appointment and said that she had just read the email again and was not versed in sun room and deck elements of the job and we would need to reschedule with someone else. Based on the timing of this notice, arrangements had been made with the home builder to be on site, for alternative transportation for children and work schedules.

I received an email from the office the following day indicating that they were notified that the "primary project interest" was changing to a sun room and Deck without an apology. A rescheduled appointment was made for 9/30 with a designer at 4: 00 PM, and the designer did not show up or call. After contacting the office, they apologized and shared that the designer was with another client and was not aware that he had this appointment as it wasn't updated in his system. Arrangements had been made a second time with the home builder, alternative transportation for children and work schedules. We again asked about if there were later appointments or weekends were possible based on the second hiccup and were told that the designer we were scheduled with offered 6: 00 PM appointments. The office said they would contact the designer to see if he was available the following Monday 10/3 and sent an email confirmation of the appointment.

On Monday 10/3, I contacted the office to ensure the appointment was set to go and the appointment was confirmed that our designer would be there. The designer did not show up or call again, and the office was closed by this time. We contacted the office via email asking for a member of leadership to call back to discuss and did not receive a follow up call the following day. My husband contacted the office in the afternoon on 10/4 to discuss this and was asked what could be done to make this right. At this point, we were not willing to have a 4th appointment scheduled but asked for a manager to contact us back to discuss the series of events and never received a call back to discuss.

After 3 appointments, we never even ended up meeting with a designer to discuss our project.

I had 2 Skylights replaced in my home. The crew came 1/2 early (that is great). They got the job done 1 1/2 early. They cleaned up the mess. They did a great job.

Fitch Construction remodeled our basement, including a mini kitchen, moving light switches and receptacles. They did a great job and always broom swept each night before leaving. The next spring we had them rework our Florida room to remove the jealousy windows and storm door and replace them with 3 large double slider windows, a new steel-windowed door and storm, and re-doing the siding. Again they did a great job.

We went with Fitch to replace a 3 season room roof based on the number of positive comments but I am sorry to say that we were very disappointed with the experience. Some items we could brush off as issues due to COVID supply chain issues but others have been ongoing and continue to be frustrating. One of the most frustrating is being asked for feedback with no response or at least acknowledgement of the issues (the below feedback has been provided to Fitch directly 3 times with no response).

Let's start from the beginning.
- We decided to go with Fitch in summer of 2021. There was limited communication to timelines or expectations. I believe some of the first updates were communicated in December/January timeframe.
- Once materials were received, and the project started (July 2022), the roof was torn off but after tear off, it was realized that the materials received were too short so adjustments to the plan needed to be made. This was fine except that there was not enough material to finish the job. This resulted in a large hole being left in the roof until additional materials were received. The roof was covered with a tarp, but the hole not supported, so when a storm came through, there was a large pool of water where the hole was. The night of the storm was spent removing water from the pooling area in the tarp, and trying to dry the interior (that was soaked). Fitch did send someone out to build a support structure but no acknowledgement of the damage done or the hours of time spent dealing with this overnight.
- Screens were cut and damaged during the construction. Not sure why the screen was needed to be cut, but was cut in a straight line. There was no communication of this to us and we found it while dealing with the water issues. This was fixed and screens replaced, but we needed to reach out multiple times to find out when we could expect the screens back. There was also a missed commitment with no follow-up in that we were told the screens would be delivered on a Friday, didn't show up with no communication as to why, and I had to reach out to see why only to be told they'd be delivered on Tuesday.
- When the roof was finally complete, there were scheduling issues between the roofers and Fitch that caused the roof shingles to be completed before the remaining work. This has caused water to pool at the end of the roof and water to drain behind the gutter and end cap. Fitch has tried to fix this about 3x to no avail and continues to result in having to spend time contacting, asking for status, and essentially project managing a job that we paid for. This issue is still not fixed and has been ongoing for about 2 months now (October 2022 at time of post) with enough water to start showing rust stains on the bottom of the aluminum for a roof installed only a few months ago.

As I mentioned, all this has been shared with Fitch so should come as no surprise. We have received multiple asks to provide feedback, have provided, and heard nothing in response. They are addressing the issues, but be prepared to follow up and continue to poke and prod for updates yourself instead of the project being handled fully by them.

The sunlight tunnel was meticulously repaired. The employee you sent was thorough and professional!

Designer McKenna came to see our space. Promised quote in 1 week - never emailed or called me. She actually used to work for a different company who I had come quote work and she did the same thing. I don’t need to be chasing down contractors - who has time for that? !

Had a problem with the initial builder of my Sunroom. I called Fitch Construction for help. They stuck with the job until the problem was resolved. Everyone I interacted with was very pleasant to deal with. I'd definitely call them again.

The Fitch employees did an exceptional job cleaning our sun room. There was a leak that reappeared and Fitch took care of it after a few calls. We will recommend your company to others.

Fitch Construction made my two car garage a better storage area for gardening, off season clothes and once a year Holiday decorations. I have no basement. With their help we came up with a plan and estimated a starting date. The project started on time and was completed in about a month. The workmen that they sent were very capable and most pleasant. I am a "happy camper"!

Great company to do business with, very professional and price was very competitive! They did an excellent job!

Well it has been 1 year since Fitch installed my windows and I am still waiting for them to do the repairs they agreed needed to be done and agreed to do. Dave and Brian have come to “look” at the job at least twice, Dave, Brian and james have made Ann appearance, Brian alone and with James have shown up to take notes no less than five times. It’s always the same—nothing gets done. Windows are not installed properly, need repair, wrong window design was ordered (7 windows) and installed. The list goes on ad infinitum. They even tried to blame sunrise for recently sending the wrong windows that were to replace the wrong windows Fitch ordered. I was supposed to see the window, but guess what— someone threw them away. Now who in their right mind would believe that. Shame on you Brian. Well, clearly Fitch does not stand by their product and has great difficulty delivering quality workmanship. STILL WAITING!

Fitch Construction did a great job of finding handles for our 25 year old sunroom glad they are opening a office in the Buffalo area

Our new basement door came out great! Excellent workmanship and professionalism! Highly recommended!

Fitch did a great job from start to finish on our project. Their office was always responsive to calls and explained any delays. The installers showed excellent attention to detail!

Our skylight was leaking Fitch replaced our sky light and with all the rain we had in the month of July not 1 drop. Everyone we worked with was great, they were very professional and knowledgeable, We will call Fitch first, if we need any repairs or if we do any improvements on our home.

Everyone who I encountered was outstanding. Very professional and very thorough. They went out of there way to make sure job was done right.

While I was disappointed in the few delays starting my small project, I know it was not the companies fault. The workers were very friendly, courteous, and respectful. They were able to finish the job in the time they gave me and did a good job cleaning up after themselves (as much as you can with concrete dust) I would not hesitate to hire Fitch for another home improvement.