Five Guys, Garden City Park NY

They always get orders wrong for pickup happened multiple times worst five guys try your luck somewhere else.

A wonderful and warm ambiance, with the food to match. An absolutely incredible dining experience, and such friendly and thoughtful service.

Always a Great cheeseburger with ketchup, just delicious. The restaurant was extremely clean and there are plenty of seats. The food was prepared fairly quickly. The bathrooms were very clean. There is plenty of free parking, it's a shopping center.

I love burgers and I love five guys burgers. Wish they had better organizational boxes for their fries. But aside from that I love their food. Also it is sadly on the expensive side.

UPDATE: I was critical of this location for how it operated during 2020 and 2021, but I've gone a few times now in 2022 and it has really turned it around. There is eye contact, friendly staff, good quality food, and much quicker turnarounds. It feels more like a regular Five Guys location. So im very happy to see it because it is the closest location to me.

OLD POST: Corporate, please save this Five Guys location! I'll reiterate what others have said. This is one of the worst run Five Guys locations of the dozens that I've visited. Corporate should step in about management or replace the franchisee. This location is so bad that I'm pretty confident it's damaged the brand.

I avoided this location by going to the one in Carle Place until it closed. I gave them some leeway because of COVID, but service is abysmal. The staff wanders off like stray cats during the middle of ordering and trying to fill orders. There was 2 or 3 employees out of the 10 that were keeping it together and they were clearly overwhelmed and frustrated. Fries were soggy. The burger barely made it between the bun.

I'll reluctantly keep going to Shake Shack until Five Guys reclaims control of this location.

Fries are undercooked, you have to ask for the fries to be well done to even get fully cooked fries

I heard about Five Guys and passing by, I decided to stop by and try their burgers. The staff here were attentive and the food came out stirring hot. The french fries were good but the burger was ok at best. I know its fast food but it just lacked a wow factor I guess.

The team is nice. But the store it’s self performs very low in terms brand standards. For one the store hours are next accurate. You go at 4 o’clock on a Tuesday and the store is closed and it breaks your heart when you pull the door and it’s closed. Also they food itself is not what you expect. I go to five guys for hot fries and burgers. At this location you can almost gaurentee to have cold fries. So yes performing way below the brand standards the company has established.

Ordered online only to have our order canceled almost half an hour later because the restaurant said that it closed - at 6pm, despite their own hours saying that they were open until 9pm.
Upon driving to the restaurant, the lights were on and workers were inside, but the door was locked.
They noticed us and shook their heads "no" - so I asked them why they were closed and they literally made the "shoo shoo" gesture with their hands.
I pointed to the hours, and the older man behind the counter shot us two middle fingers. Unbelievable.
Why close a restaurant 3 hours before closing? Why not explain to the customers why?
Miserable experience. This location *deserves* to go out of business. I'm never giving them another dime of my money. Stick to the location on Horace Harding.

I ordered 2 bacon hot dogs and a Cheeseburger. First of all, the hot dogs had no bacon, which costs about 2.50 per hot dog to add on. Next, the burger had nothing but ketchup, they put the pickles and tomato on the hot dogs.

Unforgivable mistake, I will never be going back to this location. In order to get a refund they want me to drive back there and waste more of my time and gas. They had a chance to save my patronage if they were able to refund over the phone, but alas they don't do that.

I also sat there waiting while my food was getting cold because the person in front of me ordered 6 milkshakes.

Generally really like Five Guys but this particular location in Garden City was ot the best experience food wise. When I got home, the burger arrived cold and the seasoned fries were overly seasoned. AND they forgot my shake. The guy was nice enough to stay a few extra minutes after they closed so I can pick up the shake (I called them right before they closed) but when I got there, it was like they gave me the shake that I had ordered much earlier.it was puddle of melted ice cream.not impressed

Great Service. The young black lady at the register was very sweet and patient And helped my son and I. Made sure I was satisfied. She seemed too be assisting Everyone behind the counter as well. Fast, Store cleaned well.

Sign on the door says it opens at 11. Doors were locked at 11: 15am. Some kid was washing the windows. Wouldn’t open door.
I need a job if you need someone to run this place.