Four Seasons Hotel New York Downtown

First and foremost, the door men and bell hop are great. There is no parking at the location so we parked the Tesla at a near by garage. The check in counter also has a great staff. The location is in downtown Manhattan and had Wolfgang's restaurant which is a nice touch. Lobby and rooms seem very plain for the four seasons. In any case my husband surprised me for my birthday and he paid them extra to set up a slice of cake, some champagne and flower petals in the room which was nice. Great wifi in the room, excellent view of the city. One extremely annoying fact - our room was directly opposite the maintenance room where the employees walk in and out CONSTANTLY throughout the entire day. The doors aren't silent so everytime the door opens and shut, it makes such a huge noise that it causes the nearby room doors (aka my room) to shake. Every 5-15 mins, we would hear that door open and shut and it would shake our room door. We called to express disbelief and annoyance but they told us pretty much to deal with it. It was so annoying that we had to sleep with headphones on. I've never experienced this at a 5-star hotel. Not the standard spa, Waldorf Astoria, nor MO Miami or NYC or DC. I think for the price of the rooms, they should have accommodated us better. For that reason, I most likely would not stay there again. In any case, the gym is huge enough with access to a peloton bike. The swimming pool is indoor, not super heated but also not cold. They have a life guard on duty til 7/8pm. The IR sauna you apparently have to book in advance and pay an extra fee but the steam room is free. The women's locker room has nice ammenities such as clean showers, lockers, robes, combs, curling irons etc. Wolfgang's restaurant was also nice. Decent food. Good service. All in all I'd say 4/5 stars. If we had a better room, perhaps I'd have given it 5 stars but they at least have to fix that maintenance room. It doesn't need to cause such a loud noise when being opened and closed. Or should at least not be near any OCCUPIED hotel rooms.

This was my first stay at a Four Seasons property and my expectations were high, and I was not let down. Since I booked through AMEX’s FHR program, I got upgraded to a suite for free and got free food credits which was nice, although I was unable to use them at CUT by Wolfgang Puck which was a disappointment. The room service was honestly pretty lacking with the food being very overpriced and mediocre with tons of added fees and service charges that doubled the cost of the order to over $120. The room was super nice and clean with really high end finishes and features that really made my stay very pleasant. The staff was friendly and helpful although not truly outstanding unlike the St Regis which has better service. The drain on my bathtub was broken and the front desk had an engineer come up to my room and fix it within fifteen minutes. A housekeeper also acquired Advil for me since I had a headache from all the loud music from the Broadway shows I was attending which was really nice of her. Overall, this hotel and the Four Seasons brand did not disappoint.

Excellent staff, beautiful hotel, great location. The pool is a hidden gem downtown. Highly recommended.

Horrible service. We could not have breakfast because the restaurant was closed although we were charged for the breakfast as part of the package.
No valet.

I would give this hotel 10 stars if I could! My wife and I decided to stay at this property for a short babymoon. Here are the things that make this hotel special and world class:

Checkin: They were able to accommodate an early checkin for us since we only had a short time to explore NYC and our flight landed in the morning. As soon as we entered the property and gave them our name the entire staff knew about our babymoon celebration and made us feel very welcomed. It was quick and easy to get our room keys and they handed us some complementary beverages to take up to the room. We were personally escorted to the elevator by the front desk staff which was a nice touch of white glove service!

Accommodation: our room was on the 22nd floor - the room itself was clean, modern, and had a great view of the city. After our dinner we found they had prepared a very special turndown service for us: a personalized congratulations card for our baby signed by their staff, along with chocolate covered strawberries and apple juice. We were extremely touched by this gesture, and will be lifelong customers with Four Seasons after this!

Location: the location is very convenient, we are in close proximity to some of the biggest attractions in NYC I.e. Central Park, World Trade Center.

Staff: this is a world class staff that cares about guests in a way that very few hotels do. They go above and beyond for in their jobs and make your stay feel special and worth every penny.

Cost: the rates are definitely on the high end, but you get what you paid for!

One of the best hotel experiences of my life, highly recommend this property to anyone looking for a special experience!

Pablo and Jessica and their entire Four Seasons team are AMAZING! Best service I have ever had EVER! I visited recently on 2/4 for the weekend of my birthday and was absolutely stunned. Balloons, champagne, tirimasu and fresh flowers in the suite which was upgraded to a bigger suite! I felt like royalty from the second I stepped in to the last goodbye! Worth every penny!

What an amazing stay we had at Four Season downtown New York City!
Great service, location, room, everything so comfortable and at the highest level.
I would definitely be back.
Highly recommend!
Thank you!

I used to go to the Four Seasons at the midtown location for about 15 years, since they didn't open back up after the COVID-19 pandemic I started going to the downtown location, very impressive, the facility, the treatments & the therapist. Deserves a 5-Star.

They were wonderful! Best massage and reflexology ever! They are clean, and follow all protocols. Would totally recommend!

Set in Lower Manhattan, down the block from the landmark Woolworth Building, this 82-story tower features interiors by noted design firm Yabu Pushelberg, who have infused it with a comfortable, contemporary feel. The building also houses 157 private apartments, and that hushed residential atmosphere can be felt across the 24 hotel floors, as well, resulting in luxury that is more polished and sedate than gilded or ornate. Just off the lobby, CUT by Wolfgang Puck is the first Manhattan restaurant by the renowned California-based chef/restaurateur, and the spa is one of the best in the city, both for its lovely facilities and the breadth and diversity of its offerings. The main wellness floor houses a 75-foot heated lap pool, a well-stocked fitness center (with Peloton bikes), a steam room and infrared sauna, and a sundeck.

One of the best hotels I've stayed in in NYC. Luxurious, classy and thoroughly enjoyable.
Food, rooms, staff & amenities are all 10/10

Great 24-hour room service and everything is newish, but the lobby bar and restaurant was closed on Sunday: (Also the spa was fine but very small and closes too early and lacks a hot tub.

Love it! Rooms are modern, well design and clean! It’s quiet as well! Staff are helpful, friendly and professional!

Hotel a new build in 2016. Love the soaking tub in every room, the soothing color palette, gym and spa.

Only minus is the depth of the pool - max 4 feet.

Truly one of the nicest hotels I have ever stayed. Staff is so nice and you never wait around everything is ready to go.great experience

First class. The staff is amazing and the room was lovely. Breakfast (room service) was fantastic and timely. Would stay here again in a second.