Frank R Bell Funeral Home, Brooklyn NY

Worst funeral home in brooklyn.staff horrible, disrespectful, and they lie about things regarding the death of our love ones

They did a great job on my mother she looked beautiful and they service was excellent except for a few minor issues overall everything went well. Now when it was time to get my death certificate and my interest check cause they charged me 3 months interest just in case the insurance pay late, so I had to follow up with them and to get my cremation check and death certificate once the service is over everything else is on you it seems.

The initial part of the funeral arranging process went very well with this funeral home, however issues began the day of the actual funeral ceremony.
#1 The limo broke down at the funeral home and people had to find alternate modes of transportation to get to the cemetery.
#2 The family was never notified when the death certificates were ready. Instead when the death certificates arrived, the funeral home submitted one to the life insurance company so they can get their money, then left it up to the family to follow up.
#3 When we went to pick up the death certificates the funeral home claimed they did not receive payment from the life insurance company. This was a lie as the family received a check from the life insurance company 3 days prior to picking up the death certificates, and the check to the funeral home was sent the same day the check for the family was sent.
After the ceremony, people at the funeral home were unresponsive and instead of owning up to any issues that came up everyone started playing the blame game. Very unprofessional.
I will not use this funeral home again.

Ms. Sherman was/is/will be BEYOND EXCEPTIONAL in all areas of providing service. She was professional and courteous from the very beginning. From my experience it felt like we were working with a very intelligent and resourceful family member who was organizing our service for our brother, someone who was loved by many far and wide. She explained every line item as she built out the quote for the service. She thoroughly explained all available options, any challenges, alternatives n all areas. She asked questions on a regular basis to better assess our needs and provided us with examples when we needed help deciding. Throughout this process she also kept a balance between discussing the details of the service and even making time to listen to some of our anecdotes of our loved one. I let her know after about twenty or so minutes that I truly appreciated her professionalism and empathy. She organizes services for many people on a regular basis, but she treated us with the poignant care that every family needs during this emotional process. Ms. Sherman made sure to keep everyone focused on honoring our passed loved one and sending him home with the peace and love that he deserves. The service was BEAUTIFUL. I am so grateful we chose Frank R Bell Funeral Home.

They did a wonderful job on my mom. She looked beautiful. They were compassionate and professional.

I lost my dad in 2016 and my Mom in 2017 the love and concern Corey and R Bell Funeral Home shown was appreciated by me and my family. They did a beautiful job on Mom & Dad and I highly recommend them. Thank you R Bell.

Very polite and caring. They did a great job on my Great-grandmother who passed at 104 yrs old. She was beautiful she looked as if she was in her late 60s early 70s. Thank you so much.

Great services rendered. Very helpful, caring and professional. Sabrina was great in helping arrange the services of my 99 year old Godmother.she was more like family instead of a funeral director.

Every funeral I have been to at Frank Bell Funeral Home has been done to a level of professionalism and care that is very distinct. The concern they show for each family member and the time they take to make sure your service is precisely the way you want it, allows you to be free to grieve, yet know that business is being handled.

I have enjoyed working with them in spite of the somberness of the occasions.

Ms Olivia, Ms Jacqueline and Mr Cory are the most gentle, caring and extremely professional people I have come across. Their discernment is on point. I thank you for being there.

Jacqueline provided superb service. Showed empathy, was very accommodating and a showed a great deal of willingness to please. Brought a great deal of comfort to my family during our time of heartache. Even though some of the work was prepared by our family member who passed she was able to help us piece together everything. Very professional. Will highly recommend Frank R. Bell funeral home and Jacqueline as the director.

Love love love them Corey is my frist pick as funeral director. With anyone of the employees u will feel like ur family if u want any funeral home plz choose this one u won't be disappointed