Futonland — Functional Furniture Factory Outlet & Mattress Gallery, Brooklyn NY

Bought online. Forced to call to confirm order, then directed to sales where they try to upsell you a higher priced mattress, because the base model "is not suitable for longterm use. " So basically, bait and switch, typical shady mattress store. Avoid

I am looking forward to receiving my futon and the perfect futon cover. It was extremely easy to negotiate the website and choose among the many offers. Great company!

I ordered my futon from FutonLand. They mixed up colors when delivering after saying they had no other colors. They then picked up the one they left at my place and I used for a week to hand off to someone else who probably knows nothing about me using it. I asked for a full refund and in the end they kept +$200 of my money. I ended up finding the same sofa elsewhere online for cheaper. Thanks FutonLand! Order #. 860

I purchased a Double Foam 8 Inch Futon Mattress by Gold Bond. Garbage quality. Nothing as shown or described. This futon mattress feels solid rock nothing like foam. Once they sell it to you, too bad so sad. You are stuck with it. Please be careful buying this product and dealing with this unprofessional company. They are not taking responsibility for their very extremely low quality product. They will refer you back to the description which makes it sound as a very comfortable mattress. In addition, it will NOT fit a cover with an 8' thickness. Extremely disappointed. I hope you don't fall into the trap.

The sales rep at 255 Cayler Street Kevin was great! He was very helpful, and worked with my budget and availability for deliveries

Called to ask if they had a specific sofa. The woman that answered the phone seen drowzy and didnt seem like she wanted to help didnt even recommend.this location lacking customer service skills

This is my third purchase from Futonland. Each has been exceptional. They listen and do their best to get everything correct. Living in a rural area, I appreciate their willingness to work with you to get the best service possible. Quality products. No complaints. Excellent customer service.

We actually had a very good in-store experience. We were looking for a twin tri-fold futon. Damian helped us and he was very patient while we picked out a color and upgraded our slip cover. He also checked with his foreman as to the best thickness for the futon mattress so it would be comfortable but we could still drape it over the back when it was folded up. However, when we got home we noticed that the armrests, which came in separate box from the base, and the futon base had slightly different finishes. We called the store back and Damian told us that since they were being discontinued they no longer had the matching arms so the pieces were from two different companies. I asked why we had not been informed from the start of this he said that they had been selling it like that and no one ever complained but that if I was unhappy I could bring it back. At this point we had borrowed a car so we could pick it up ourselves from Brooklyn and had already assembled the body so it was not at all possible to return it. I was amazingly surprised that no discount was offered from the start, considering they were mismatching pieces from different companies, or at the very least offered one once they realized they had been caught. We paid $560 for the futon base, mattress, and cover (which took weeks longer to arrive then promised), which is not inexpensive. Ultimately, it made for a very bad customer service experience.

Needed a futon quickly, came in clueless to futons and Kelvin was more than happy to answer our (my) many questions, large selection friendly staff! Overall great experience. Thank you Kelvin!

I have gotten two Dutton from them in the past 5 years. Quality is top notch, customer service is amazing.

Absolutely Horrible Experience. I went to Futonland to purchase a couch and a love seat. I was debating between 2 different sets. The one I wanted was out of stock. Elvin, the customer service rep told me he made a call to his manager and that the manager verified that they have the unit I wanted in stock. He also told me that he would call me back on Monday to verify. No call was made. Wednesday comes and the couch is delivered. Im thinking it is the one that was talked about the previous Saturday. The furniture is packed in boxes. I begin to open it and I find out that It was the second unit that I was looking at but did not agree on (Even the paperwork does not match up). I call back and explain the dilemma and Elvin tells me that I had agreed to the second one when no such agreement was made. The manager Eddie then calls and tries to tell me the same thing. Eventually, they agree to replace the unit and tell me that they are doing me a " favor" even though they messed up. They wrote my name incorrectly on the invoice, The wrote down the wrong email address. They messed up on all of my contact information. The second unit arrives. I am surprised by the love seat and couch are packaged differently. The couch is packed with green Styrofoam and paper just like from a factory and the love seat was packed in clear film and blankets which the delivery guys take back. By the time the delivery guys take out the old set and bring in the new one, its already 8: 30 at night. I just tell them to leave it and I will assemble the furniture myself. As soon as I open up the love seat, I see that the railing is dented and the love seat is slashed across. Then I begin to understand. They sent me a floor model love seat that was already damaged and charged me as much as for a new one and a brand new couch. (Pictures will be attached to this post.) I call the following morning to Futonland and tell them what happened
Eddie, the second person in charge accuses me of slashing the couch on purpose. The couch is still packaged. The love seat is only open half way. I have and will not use this furniture. I do not need it nor want it! And they refuse to take back their defective furniture. He is a horrible manager! Should not even have a job. I have attempted to talk to someone higher than him in command and no answer either. Ever since, (Its been close to 5 weeks) I have called multiple times asked for Eddie to call me back. No response. FutonLand has not worked with me to resolve this. I have this tranaction on dispute with my credit card company. I have filed a complaint against this business with the BBB, Consumer Affairs NYC and with the FTC. I advise no one to buy furniture with them from any of the locations they have in NYC. They are a horrible furniture company!
The only pleasant thing about them were the delivery drivers.
Eddie the "CEO" is a Horrible manager.
Reviews will also be posted on Yelp, Twitter, Facebook and any other social media platforms where people will see how Futonland does business

We had a great time and bought a new futon and the price was great, The Guy who is working with us knows his stuff and was very nice and helpful. They have a lot of great stuff. Will be back to get more when we are ready for the next round

I bought a beautiful sofa that has a storage underneath and it opens to a bed- save a lot of space! (couldn't find it in anywhere else)
I walked in and the customer service representative - Calvin, was so helpful and knowledgeable and helped me to choose that sofa and I really appreciate businesses like them! Very respectful and friendly!
Also I was able to order online from Futonland - makes it easier.
Highly recommend this business!