FX Caprara CDJR Alexandria Bay

Great fast service. Got my oil changed in my truck on Friday, I wasn't even there for 30 minutes.

Great Service Center. Took our hubby's truck there for his scheduled oil change. Wouldn't take it any place else.

Do not purchase vehicles at this dealership or any of their other Caprara locations. They over price and hide too many fees in their contracts without telling you. They do not talk to you about what has been fixed on the vehicle in the past and they hide any problems it does have until it pretty much Fs you over financially. Also if you are military then I recommend you do not go to any dealerships that are near post. Dealerships like this one, when I was active duty will try any which way to sqeeze every penny out of you. It's not worth it, even if it's a closer location. Take your money and research some actual reputable dealerships that don't have a history of price gouging military members.

Great service great attention to details very informative staff
My go to dealer from now on

They keep things changed up in the lobby:) they also have a small snack bar and waters. I keep forgetting that.

I really appreciate the respectfulness of those who work here during check-in and when it comes to being told about what's needed and if there's more than at first expected they come to let you know about what it will cost and at times will even go above and beyond like when they were already working on our rear brakes they also took care of the front brake pads and checked things as well. We have been bringing our vehicles to this dealership since 2010. And have grown to trust them.

My daughter bought a 2020 Jeep there last summer. A few weeks ago it randomly wouldn't start, weak battery. She got it jumped and it was good until Thursday when it did it again.

She's 5 hours away but had an unexpected break so she headed home for the weekend. I called Capraras yesterday morning and explained what was happening and the situation of her only being home a few days. Like everyone else they're swamped but said bring it in this morning and they'd try to get a look at it.

We dropped it off this morning, she just picked it up, hopefully/apparently fixed - bad battery, 100% covered under warranty.

In today's world it would have been real easy to blow this off or have her make an appointment. It was nice to see that not happen. As she said, "they exceeded my expectations".