Game Craze 1751, Rochester NY

Phone has never been answered throughout the past 6 or so years iv Been around, calling to check and see if they carry any of the things I was looking for. Never was answered, wasnt helpful, walked in a few times to find I wasted time coming in. Could have been avoided and kept a customer if they would just do their jobs and answer the phone for once. Lol Bummer, honestly surprised they stay in business.

This place is heaven for gamers every age they have everything retro and new. They have great prices for everything and are always willing to trade in games consoles.

The most unforgivable thing about this store is that the majority of the stock has faded artwork. A lot of it is minimal (like 10-20% fading) but anyone who collects would be able to spot it. I initially thought that someone had traded in a bunch of games that had been sitting in a window, but the more I walked around the store, the more I realized every section (pre PS4 and Xbox One) had the same problem. There’s very little sunlight coming in, so I believe the main culprit is overexposure to fluorescent lights. They have them all throughout the store, and I think even inside the glass cases (where the older games are). It was also an immediate red flag that their prices were too high, since it does take some time for fading to occur, meaning the games must not be selling.

I was also disappointed that the vast majority of games were locked in glass cases, or out of reach behind the counters. I won’t complain too much about this though, since it’s possible the area is prone to a high amount of theft. Personally, I’m just way less likely to buy things if I have to ask an employee for help all the time, but others may not mind this.

I will bump my score up to 2-stars out of fairness though. The store was quite large with a wide array of stock, and I also thought the employee was polite, competent, and helpful. Just don’t expect me to come back when I know negligence has ruined countless games.

I have tried calling during work hours for over two weeks because I don’t live close to this location and they never answer their phones. Obviously does not want business.

Every time I drive out to this store during business hours when it says it’s open, it’s closed and locked. Convinced it is a money laundering scheme at this point.

Got a Dreamcast and games for a great price compared to online selections, with the added bonus of great customer service and good selection. I highly recommend this place and will absolutely be coming back!

Place is great. Awesome customer service, had exactly what I needed to get my old consoles up and running again.

1 don't know how to answer the phone. 2. They need to have a website that's up-to-date on stuff. And 2 why is there only 1 person working there.
3. I called and when I told the game set I bought was not working was like well do this. When I said I wanted to talk to he real store manager it was like he was in shock

Super rude person behind the counter.

The moment we walked into the store, the person behind the counter was discouraging us shopping there by saying they close in 2mins (it was 4: 46pm).

They ended up kicking us out of the store because he wanted to leave at 5 despite the business hours saying they are open until 5pm.

I would give 0 stars but I cannot.

Helpful staff in all things gaming and decent trade in. Lots of old video systems and games to choose.

To Brett Patterson. Actually the person you were with and posting for. You entered the store at 4: 43 to which I informed you I'm sorry but we start closing in 2 min. You said actually you close at 5 I responded yeah but we start closing at 4: 45 and are out by 5 because we stop getting paid at 5, and you replied ok well we'll be out by 5. I thought that was rude so I kicked you out. I think most people wouldn't like hearing someone basically say I'm going to make you work 15 min for free if you don't like that take it up with your boss, and would feel offended. Most of the time when I tell people that information they respond in a ok I'll be quick and there is no problem. I think you need an additued check if I could rate you as a customer I'd give you 2 stars you even told me you used to work in Game Craze I have trouble believing someone who worked in retail would treat someone that way curious what you co-worker think of you now.

Great retro game store with a big selection. The people who work there are also super friendly.

Didn't answer the phone, and when I got there they told me they wouldn't look at my identity that I wanted to trade/sell, "because they are getting ready to close the store and they would have to test everything out " yet they weren't closing for another hour or so.

I give them one star review your website is not changed from 10: 00 a.m. To 11: 00 and even though they open at 11: 00 nobody has been there but 15 to 30 minutes after 11: 00 I've been there three days in a row at the same time and nobody has been there it shows that they're understaffed and that they have not updated anything on their website my personal all-around review is yes they may have what you want but apparently the customer is not important enough to be open when they say they are

Pretty overpriced and will basically scam you with trade ins. Brought in my PSone with the LCD screen attachment and was offered $20 for the console and was told they would "throw the screen out" because it has some dead pixels. Brought the same thing over to Gameplayers Brockport and was offered $50 for just the screen even with the dead pixels, not to mention that Gameplayers has much more reasonable prices and employees who are much more personable than the often times rude/ pretentious workers here. Honestly can't recommend.

Always great selection of games, consoles controllers etc. I love just browsing to see what they have even if I don't find the item I'm looking for

I always have a good experience coming here. Great employees, comfortable atmosphere, and if you're looking to buy or sell game systems or games this is the place to go!

Never answers the phone nomater what time of day what kind of business do not answer their phone