Genesee County Mental Health, Batavia NY

This genesee county mental health is a complete joke………. Refusing to see you unless it’s a crisis. So I guess depression severe anxiety and stress isn’t enough…….

Given that Genesee County Mental Health is mainly focused on triage for individuals with acute mental problems such as suicidal ideation. They have some amazing therapists there that are willing to go above and beyond their job description to help you as much as possible.

My therapist has been great and helps tremendously. The issue I'm having is getting my meds. Taking meds for the first time in 17 years. It took almost a month to get a prior authorization form filled out my insurance requested. After contacting my pharmacy several times to see what's going on I decided to contact them myself. They told me the pharmacy never contacted them and after explaining they sent over a request form twice they changed their answer to it was sent to their "other" folder. When the form was finally filled out they didn't notify my pharmacy the form was done and my prescription expired by the time. My pharmacy sent over a new script request to Genesee mental health and they sent over a higher dosage than before. I did not have a discussion about changing the dosage. Now waiting to see how long it will take them to send over the RIGHT dosage to my pharmacy.

Frist 2 appointments after an intake we are still treatment planning. At my 3rd appointment I needed so start talk theapy. I enede up walking out after 15mins.
They question everything.why I'm takeing the meds I take. I have been dealing with mental health issues for 10+ years.
I'm not a child I'm a 30yr female.
What a joke and waste of time.
1.5yr years later
I went to 2 or 3 other places in the meantime went to my appointments as scheduled here and would not let me see a provider for an crisis appointment.
I was begging for thier help.
If I could give them zero stars I would.