Gerber Collision & Glass, Rochester NY

My boyfriend and i got noise canceling headphones for our son which i left in the backseat when my car was dropped off to be repaired. When i got my car back everything was thrown into the trunk and i stupidly assumed the headphones would be there. Well 1 week later i’ve turned the car upside down looking for them & the headphones have completely disappeared. I would’ve much rather them given me my car back not vacuumed than for my son’s stuff to have been stolen or misplaced with careless.very disappointed.

Bad customer service. Like to put keys on the roof of your car. Don't like to call back when they say they will.

This place had my vehicle for over 2 months; claiming that my vehicle was near completion and that I could pick it up the following week. I gave the place an additional week to make sure everything was on point, but when I re-visited the repair shop, my vehicle had barely been touched - parts not on it, bent sections of metal - dents were still in areas that were supposed to be repaired - my vehicle was thrown in a back field just sitting there as if my time and customer-assessment was of no value to the business. No apologies, no integrity - I will never recommend this repair shop.