Goodyear Auto Service, Amherst NY

This was one of the worst "shopping" experiences I have ever had. I had an appt at 11am, I get to this location at 10: 50, my paperwork gets done, I give them my keys and 10 min later the counter guy comes over and says I'm sorry sir, but we have three cars left from yesterday to still get to so we will be run ing about 2-3 hours behind. Can you being it back between 1 and 2 pm. I shot up at 2 and they tell me my car won't get in for 2 tires until 3 pm. At 4: 30 pm I finally leave with 2 tires. It gets better. After reviewing my bill, I ask if the car needed and alignment. And the counter guy explains that they aren't able to do any alignments or check them because their tanks are empty. SERIOUSLY. WHAT A JOKE. POORLY MANAGED FACILITY, AWFUL, NO DREADFUL CUSTOMER SERVICE. GO SOMEWHERE ELSE.

Do not bring your car here. It’ll come out worse than it came in. Took 4+ hours for an inspection just to fail and be told that there are 800 things wrong with your car…things that weren’t wrong before. Took car to another shop just for them to tell us that we should not have failed and that most things we were told were not true…. Beware!

I have been working on vehicles myself for over 40 years and this place is one of the only places I trust when I don't have time to get the work done myself, or when I need tires or an inspection. They have always been honest and have yet to give me any reason to doubt their integrity in the 15+ years I have come here.

I just wanted an inspection. My one year old truck failed over a wiper blade. I was told they didn’t have any in stock. So Jeff the sales guy tells me TO WALK A HALF MILE ROUND TRIP TO A PARTS STORE TO GET WIPERS! ITS 40F OUTSIDE! I ASK FOR MY KEYS SO I CAN DRIVE THERE. HE WONT GIVE THEM TO ME AT FIRST BECAUSE HE REMOVED MY INSPECTION STICKER THAT WASN'T PAST DUE. THEN IM TOLD I CAN USE MY TRUCK BUT WHEN I RETURN IM GOING TO HAVE TO PAY FOR ANOTHER INSPECTION, AND WAIT ANOTHER HOUR FOR IT TO BE DONE! THIS SO UNBELIEVABLE. WOULD THEY HAVE ASKED AN ELDERLY MAN, OR WOMEN TO DO THIS? WHY DIDN'T MY SERVICE TECH. USE A COMPANY CAR TO GO GET THEM. LUCKLY IT WASN'T RAINING OR SNOWING. I just can’t believe that I the customer had to go get my parts on foot, how can you have the balls to ask a customer to do that?

I've never had a bad experience here. They take the time to explain the needed repairs and answer all of my questions. The service is excellent.

Called today and Joe scheduled an appointment within 30 minutes to have a nail removed from my tire and patched.
They all did a great job, very professional & friendly.

Went for state inspection, and they came up with an $1,800 bill and failed me, so i left. Went down the street was charged $580, and passed inspection.

Went here for an inspection.passed the inspection no problem but they "recommended" another $907 worth of work that was not necessary in order to pass inspection.as a lower-income individual, the thought of a thousand-dollar, unexpected repair bill is sickening, but they made it sound like it should be no big deal.just a little "thousand dollar suggestion" i could give more info but let's just say that left me with a sour taste in my mouth.not a fan. 2 stars

Speed of service was good.
Dropped my car off with no appointment, was told they were booked a week out, Car was done same day.

Customer service was poor.
First gentleman I spoke with was rude to the point where I almost called back to say don't work on it and that I would take it elsewhere. Spoke with a second gentleman who had called to update me on the status later on In the day. He was very nice and knowledgeable, explaining what was going on and the process.

Great experience. The staff are very friendly and helpful. The manager went out of his way to help me. This Goodyear is not this closest Goodyear to me, but I will be returning because of the great staff.

My former work, what more can I say about the great staff an team at the Niagara Falls Blvd store. They are top notch and always working hard in every western NY vehicle to make sure they get repaired or serviced well.

Kurt and his team went above and beyond to get me back on the road when an unexpected flat brought me in from out of town on a Sunday afternoon. Kurt was extremely professional, polite, trustworthy and efficient - a fantastic service experience with minimal inconvenience - once again made me glad I chose Goodyear!

Overpriced, not very honest with what i needed done to my car, had to take my car somewhere else to get the real problem fixed.