Gotham Gymnastics, Brooklyn NY

We had a surprisingly negative experience with staff at a birthday party this weekend. At the start of the party, a female staff member physically picked up my child to 'put' them in the proper spot in line without first speaking to them to explain. This wasn't intentionally rough or aggressive, but really scared my shy 5 year old. We told the staff member not to grab him and she responded with "I know how to handle kids" and ran off to get a manager, Ashley.

Ashley came in and immediately escalated the situation, raising her voice, threatened to kick us out and seemingly intentionally tried to embarrass us. Shocked and not wanting to cause a scene at a family party, we largely just gave them a bunch of 'yes m'ams. ' My child refused to participate for the rest of the party after this bad interaction.

They're probably all great gymnasts, but they do not believe these staff members are good with young kids. The instructor's willingness to grab a kid before talking to them shows illustrates a lack of patience and rigidity. Ashley's tone with clients should was unprofessional at best. Gotham gymnastics should be concerned with other business their team may have lost.