Great Jones Spa, New York NY

Been coming here for years. Massage therapists are some of the best in the world. Facilities are clean and relaxing. A great escape from the city.

Wrong place to go if you want a couples massage! They let you book online for having the same room and the same service with a significant other, friend or whoever you'd like to get a massage with. However, when you get there that's not the case as they put you in different rooms and they act like you should've known. When I got there and was put in another room I then tried to cancel and they told me they would have to charge me still. Shame on them.

Nice facilities and great massage. It's the place to go and unwind in Manhattan for a couple of ours. My wife and I felt great for days afterwards.

Best spa in the city for their water lounge. Go during the week if you can and it will restore your strength!

Fantastic massage and love the water spa. They kept refilling the hot tub with cold water though and then we would have to wait forever for it to warm up. Seems like there should be a better system.

This place was disgusting. I came here with my wife and we both left itchy, wet, and appalled that a place like this could still even be open for business. Strongly suggest you go somewhere else. If I could give 0 stars I would. They DO NOT let you experience serenity with your significant other. 0 stars.

Not sure if they’re short staffed or have new therapists but I just received the worst massage I’ve ever experienced and I never thought I would ever say that. I’d give the review 1 star but I still love their facilities. I reserved a deep tissue and instead had oil applied to my body for an hour. Not even joking I was dripping with oil, it was even dripping from my face lol I can’t even make this up. Unfortunate because I loved this place

Small spa that does the trick.sauna and steam room were very hot.hot tub not so much.people were friendly.if you have no suit, there are disposables for men and women.light snacks.

Don't go here if you are queer especially if you are trans. I was treated horribly by one of the employees. Overall not a safe or comfortable experience here especially for the price and being in New York.

This was a great spot! My husband and I love sauna and this was a part of their pool lounge pass. I felt the price was really great for the pass and that we got really nice treatment while there. The place is clean.and I am very particular with this kind of thing. The steam room with eucalyptus was relaxing, the locker set up was thoughtful with the robe and sandals (while you are given a standard size shoe, you can exchange them for a size up or down — just ask the attendant). They had little snacks and beverages to stay hydrated and the electrolytes up. We came just after opening time on a Sunday and it was not too busy. Had enough room to move around and not feel crowded. The location is lovely and after we sweated out the alcohol in the sauna from the night before, we were in a good neighborhood to get some food and drinks afterwards. I would come back if ever In this part of town again. We just felt so relaxed

I’ve been here twice already and absolutely love it! The massage therapists are amazing and both times I felt a deep relaxation and high that I rarely ever get. The pools and saunas are perfect for an after massage treat. It’s my new go to place!

My new go to in Manhattan for massage or hot tub (also sauna and steam are) Much more reasonable price than other nearby options. Towels, robes and slippers provided. Everything is clean and well kept. The will even give you a disposable bathing suit if you forget yours and a bag to take home wet stuff not to mention the unlimited tea and snacks!

The services are well done, but it’s so crowded and loud at times that the overall experience isn’t as relaxing as it should be for the price.

Great place to get a massage and use the water lounge
Friendly staff, it's a clean place to walk.

If I could give 0 stars I would. It was my birthday and my best friend and I booked hot stone massages and body scrubs at Great Jones Spa. My friend and I get massages on a regular basis since we were in college (we are both now in our thirties). I used to come to GJS in college and remember it being a nice experience. Now? It is dirty and the massage technicians/ management are terrible. I was supposed to receive a hot stone with a deep tissue massage. I told my technician I wanted a deep tissue massage and asked her TWICE to go deeper during the massage. She basically just "grazed" my skin with her hands and then put luke warm and cold stones over my body. Half way through I had to END the massage! It was so, so terrible. I was really cold and miserable with how bad it was I couldn't even finish it. The technician was really sweet and I felt terrible- but I was so cold and miserable I just couldn't finish it. I apologized for making it uncomfortable and she was really sweet about it. She told me she would let her manager know. I expected them to come and find me to discuss but they never did. After my friend got out- she *also* complained that she did not have a good massage but her stones were at least hot (she made no complaints). We were sitting there and noticed how dirty the place was. What used to be a table with snacks and drinks was now a tub of water and hot water for tea out of *plastic* cups. Everything has really gone down hill here. We decided there was no way we were going to enjoy the next service so decided to go to Equinox and get massages and treatments there- SO GLAD WE DID THIS. Anyways, we head to the front desk and was told management would come talk to us because I was not going to pay for my massage. It was a young guy that clearly came ready to fight. He never let me get my story/ experience out. He only focused on my complaint that the stones were cold and was *adamant* that they were not (. Because he was there enjoying the massage with me? !) He told me that he checked the temp of the stones and there was no issue with them. Then why did I leave HALF WAY THROUGH a massage? Who leaves halfway through a massage? !? It has to be pretty bad to not finish your service! Anyways, he charged me for 35% of the massage and refused to give me the massage for free. I am currently fighting this with my credit card company and will be leaving a review *every* place that I can possibly can to tell others that there are *WAY* better places with MUCH better customer service, better services in general, and cleaner facilities. Highly, highly recommend Equinox. They had champagne for us, food, the services were *INCREDIBLE* and the customer service was *out* of this world. GJS has a lot to learn if it's going to survive! Most of the clients sitting in there with us were young kids.that should tell you all you need to know. Management here is just terrible and has NO idea how to handle legitimate complaints. I came ready to discuss and would have been willing to find a compromise however his abrupt and rude demeanor- telling me how my experience *actually* was has pushed me to getting petty about it. Do not come here- your money is better spent at Equinox!

The service and technician are amazing. The front desk service is abismal and beyond rude. 0 understanding of customer service

Great massages, really hot sauna, but small pool area. I really love this spot and would visit again.

The waterfall feature was amazing and such a relaxing atmosphere. Their signature facial with deep enzyme cleaning upgrade was life-changing!

Such a wonderful experience! I will be back to see Jennifer who really listened to what I needed during my massage and took away so much tension and pain in my back. Left feeling so much better and refreshed. The sauna and cold plunge was an added bonus.

My fiance and I got manicures for my birthday. His technician was awesome. She was detailed and doting. Now he got color and he is a perfectionest and was not thrilled with final results. While my technician was disengaged. I was her last client and she was ready to go.