GREATS, New York NY

Bought a pair for my partner's birthday, shoes were too narrow. You have only 30 days to return for a refund which is such a strict policy compared to nearly every retailer I frequent. They do not make inclusive women's sizes (I need 11 which also nearly every other retailer provides at this point, most go up to 12). So now I am left with a voucher of nearly $200 for a brand that doesn't fit either of our feet. The customer service team couldnt have cared less or been more short. They don't even have their own customer service team - Steve Madden is the one that manages yet my voucher is not valid there. Really regret giving this brand a chance so do not waste your time or money, it has been such a frustrating and disappointing experience.

Echoing everyone else here, quality has gone way downhill post Steve Madden acquisition - no longer made in Italy, terrible quality, doesn't fit like it used to, bad customer service upon return request resulting from changing fit (they wouldn't take it). Some customer loyalty. Don't buy!

I suspect the brand will be defunct in 2 years - so many better options on the market.

Poor quality shoes. They post fake and sponsored reviews on their website. These are the type of shoes that will cut into your feet and take you years to "wear in. " Poor quality. Stiff as a board. Quality has gone greatly down since the Steve Madden acquisition.

Best analogy is that you're buying a overly hyped up, and more expensive, shoe you could have gotten some a place like Aldo. It feels like an Aldo for sure.