Green Valley K9, Henrietta NY

My Pups Love this place, Thank u "Kelly" the Grooming Salon for always making sure my Babies Look nice and feal comfortable they Love u:)

Our dog has been through grooming, daycare, and Training. I can't say enough good things!

My Afghan Hound has been going to Green Valley K9 since they opened. The staff loves dogs and it is evident in the joy they take in their jobs. My dog is shy and fearful but she goes willingly to the staff because they have made her comfortable. I can't imagine having her groomed by anyone other than Amanda. She takes pride in her work and I can tell she really loves my dog. I'm so fortunate I have this home away from home for my dog.

My dog Gronk loves going there, not only daycare but he loves getting groomed.
Prices are good.
Staff is awesome

I was bringing my dog there for the past couple years and decided to pull him out of there for neglect. Since new management this is not the same place it once was.it is more about quantity than quality. Dont dare ask questions on how your fur baby is as you will get a hard time. Dont waste your time.

The best place to take your pup in all of Rochester for boarding, day care and grooming. Staff is incredibly nice, communication is prompt and responsive, and most importantly our dog LOVES going to visit her friends at GVK9.

They keep the dogs in the kennel. Only giving the dogs 15 minutes to play. Don’t waste your money on this daycare

Jamie did a wonderful job grooming our pups for the first time. She was very patient, positive, and kind. We are coming back! I highly recommend this facility overall.

I used to always be nervous to leave my dogs anywhere when I went out of town, but now I’m always comfortable leaving them at GVK9! My dogs all love the staff so much! One of my pups is dog selective and prefers to play only with her siblings, and GVK9 has always been able to accommodate to her preferences when she boards. My other dog looks forward to seeing all of her friends and always comes home tired out! I received a bunch of photos during their boarding stay and was completely at ease knowing my dogs were happy and well cared for. ️

GVK9 is incredible! I have been taking my Lab/ Springer Spaniel Clover since she was 6 months old. Now as 2.5 years later still I have full confidence that Clover is loved and cared for through out the day. We recently moved away and GVK9 is one of the biggest things I miss about the area!

Wow, cannot agree more with the other recent one star review, sounds like the EXACT same experience. We started using GVK9 when it first opened, daycare 3-4x a week, boarding & Training with Josh. Couldn’t have recommend the facility to more people, it was amazing! I felt so comfortable and thankful for the wonderful staff and training. However, since April, this facility has quickly gone down hill.

We also had a negative experience at drop off the other day, where they stated our one dog showed signs of “aggression”, the video footage also showed otherwise, zero barking, growling, teeth showing, hair standing up etc, yet because he showed one single sign of EXCITEMENT and jumped (mind you not even at someone) it was “aggression”. The comments made to my fiancé at drop off by staff were unprofessional & inexcusable.

I made MANY phone calls, no one picked up, left voicemails, no return calls until 10 plus hours later, sent emails all of which went unanswered until I was requested to come in for a meeting with the owner and GM to re-evaluate my dog. We declined the meeting, out of pure anger how the entire encounter was handled. Zero photos of either of our dogs were posted all weekend. Which made us feel incredibly uncomfortable not knowing how they were taken care of.

We returned to town a day early to get our dogs back. Upon picking up our dogs, the young attendant threw the leash at me, as it fell to the floor she backed away acting as if he has viciously attacked her. This new staff is completely inexperienced and beyond unprofessional. He’s so aggressive that they took him for the weekend and then drop the leash to set him free in the lobby at pickup? ! Makes perfect sense! Our other dog, who is 10 years old, came out of the facility reeking of urine.

We will NOT be using this facility any longer. I would NOT recommend this facility to a single person as it is today. We are SO incredibly disappointed.

Frequest flyer with my 2 large Mastadors. Love the daily pictures on Facebook. Pups give me no issues getting dropped off or getting picked up. I think their favorite part is the indoor pool.

Great place we were gone for a whole week, both my dogs had the time of there life. There food we supplied was gone when we went to pick them up, we love how our dogs get to interact with others.

Green Valley K9 isn't what is was in the past. New management that has little professional experience with dog behavior has created a different environment at Green Valley K9. My dogs have been there for over 3 years and the new kennel manager and GM are now fearful that my dog may have anxiety and aggression. Black dog with white teeth can be scary I'm sure. I saw the video myself and the dog was wagging his tail and barking which is not a sign of anxiety or aggression. There was NO growling, lip quivering, hair standing up on its back or tail between it's legs. Hopefully others will speak up to the decline in level of experience of the new management and get Green Valley back to the way it was. Is there training that can be provided to the new GM and Kennel Manager so that they can distinguish aggressiveness from a dog that needs to go to the bathroom and is excited to get out of a kennel? Or maybe have a professional on staff that can actually diagnose anxiety? Or how to distinguish the difference in dogs so you don't give a client the wrong dog on pick up which happened to a friend of mine. It's very sad that what started as such a great facility has turned into such a poor facility because of poor management.
The pros of the facility is that you get pictures and can see the dog if they take pictures of your dog.

Murphy does the puppy training with Jamie and he has made so much encouraging progress on his behavior since he started working with her. You can tell Jamie really cares about the dogs she works with, and we get a detailed report card so we can continue training at home. It's so awesome that Green Valley carries this service and I'd encourage any puppy parents who are losing their minds to consider the day training with Jamie.:)

The staff at GVK9 are exceptional! They all are so caring and knowledgeable! Their expertise and kindness do not go unnoticed!

The staff at GVK9 are very professional, caring, and passionate about what they do. They love each and every dog as if it was their own pup. I strongly recommend them to anyone looking for a boarding or daycare facility!

My dog loves it there! I like how they take pictures of her. It just confirms the good care she is getting there and all the fun she is having.

Casper lover visiting this place. He had so much fun. They keep sending photos and keep me updated about whatever he is doing. The staff here are really helpful and try to accommodate everyones needs.

Thank you so much to the wonderful staff at GVK9 for taking such good care our Cavalier Ravi while he was boarding with them. This place is really a godsend for us, and the girls there are always so welcoming and cheerful and generous with their hugs and kisses (to our dog) We have been more than satisfied with their grooming, day care and boarding and I am happy to have found a place where he is loved as much as at home.