Hampton Inn Ithaca

I have shared my experience with the hotel with details of things that need to be improved. From vent cleaning or replacing/ cleaning carpet.

Tried to leave a review, but got cut off. Not surprised, considering the EXTREMELY POOR QUALITY OF THIS OVERPRICED AND POORLY MAINTAINED SPACE. Some nerve charging over 300 a night for this place. Phone didn't work, TV reception was spotty AT BEST, room needed a good cleaning. Hilton should be embarrassed by this OVERPRICED excuse for a quality hotel.

I'm pretty loyal to the Hilton brand and this was the cheapest one in Ithaca so we stayed for a couple of days.

Almost all Hilton's we stay at now have been remodeled fairly recently, but this one hasn't. It had everything we needed, it just wasn't the nicest.

Following up on my review from last night-
Checking out this morning to check into a new location-

The halls smell a lot like the air freshener they put in the men’s room. It’s a little bit overpowering.

The bathtub had those stick on slip strips that were dirty- photo attached.

The ceiling had substantial water damage that looked like rather than repair they just painted over

Oh and unlike other Hilton locations- absolutely no artwork in the rooms- not even an extra roll of TP… literally as basic as it gets.

And the grout and tile was visibly dirty and discolored.

The breakfast was ok- a bit greasy but it was free and included. The manager- not terribly friendly and extremely stringent.

Just not at all the caliber we expected.

First let me tell you that the staff team was awesome. If this comment was only about the desk staff or breakfast crew you’d get top marks. Peg answered my questions on the phone and remembered me at the property.

But then this. Parking lots have to get surfaced and striped. I get that. But no advanced notice and more importantly no signage and conflicting no parking signs was not just inconvenient, it was unprofessional and it was easily avoided.

Next was the room condition. It was just plain worn out. I can imagine that the owner or developer has put off upgrades. Why would they spend money that they can avoid? But seriously. A cracked lampshade and broken desk chair with holes is just plain lazy ownership or a failure to delegate authority and provide an AMEX card.

The room was clean and certainly large enough for 2 people and a dog. A/C was strong. The water pressure in the shower/bathroom sink was very strong. The mattress was very comfortable. We had a room right on the 1st floor, next to an exit, and that was most convenient with a dog. Did not partake in the pool, breakfast, gym so I can't comment on them. One bad thing: the refrigerator was turned up to the highest setting, unbeknownst to us. As such, food we put in there was frozen the next morning and unedible. A learning lesson for me to always check a fridge going forward. Great location: minutes from Ithaca Commons, Buttermilk, Robert E Tremen, Taughannock, Wegmans.

My room wasn’t too clean. Floors seemed dirty, the chair had multiple brown stains, towels had yellow and brown marks, air conditioning was so loud, wifi was very slow, and the toilet was old and stained. But the breakfast was alright and the staff were nice.

It was ok but rooms were a bit dirty with hair and shower was gross and the rooms weren’t that clean. Ok location. They got mad about tag: (

Really kind of gross location and hugely overpriced compared to the Hampton inn in nearby horse head. We decided to travel to horsehead after seeing this location and we're happy we did not stay there.

Just wanted to throw some advice out here. You don’t have to accept it, just think about it. When going and staying in a hotel, I specially if it’s your first stay at the specific location, make sure before you instantly start to notice anything that may be perceived as negative, pay attention to your surroundings, observe actions being taken by employees or managers, even feel free to ask questions. Because I’ve noticed something happening all to often, a hotel may be a really great hotel, that I’ve stayed at numerous times and it’s always been too notch just about. But the hotel still has to try and do repairs, refreshes and upgrades all while still accommodating guests. And they will see some things that are out of the ordinary but don’t realize it isn’t always like that, and they are actually upgrading the hotel in some fashion, yet they go straight and give the hotel a horrible review. And if you are a guide here on Google, I feel we owe it to the consumers we are attempting to guide, a thorough and honest review. Usually I try to make more then one visit to a place before I add my opinion on how the company is as a whole. Because catching a company off guard on one bad day, and then putting a review out in the world that may not paint them in the picture that they actually are is an injustice in my own opinion. You should visit and it be negative consistently. Hope this will help some become better guides. Hope you all have a good Sunday, and guide on!

The staff are friendly and warm welcoming. Pat and Monica from the breakfast area were great. Good complimentary breakfast. The only issue was the cleanliness of the room. We stayed as a family for 8 days and despite 2 requests to have the room clean, the room was never clean or changed. The staff came in to bring towels, walked into the desk area, took the tip but did not clean the room or the bathroom. The common area on our floor also needed to be vacuumed and it did not happen for the week we stayed. Other than cleanliness, the Hotel is in a nice location, with staff at the front desk and breakfast are with great costumer services skills.

If you want to watch TV, stay somewhere else. Remotes don't work and you'll be stuck watching one channel the entire stay.

Polite staff and clean rooms. Breakfast was also delicous. Also very close to the falls. Hampton by Hilton, formerly known (and still commonly referred to) as Hampton Inn, is an American chain of hotels trademarked by Hilton Worldwide. The Hampton hotel brand is a chain of moderately priced, budget to midscale limited service hotels with limited food and beverage facilities. Most Hampton hotels are independently owned and operated by franchisees, though a few are managed by Hilton. Hampton by Hilton is one of the largest hotel franchises in the U. S. As of December 31,2019, the Hampton franchise includes 2,544 hotels in 30 countries and territories with 266,933 rooms.

Had a room with what was supposed to have a 2 person hot tub/whirlpool tub that definitely couldn't comfortably accommodate 2 people, otherwise the room was clean and staff courteous and accommodating.

Service was top notch, the room was.ok, very expensive for what it was and the bathtub didn't drain right and had other issues. Other then that was good

Poor in administration. Computer was not working when we checked in at late night. Breakfast was good.

I find swimming pools in such hotels but no changing rooms or showers for cleaning before and after bath. Going to fourth floor with wet costume is awful.

This hotel has excellent parking, very comfortable beds, helpful staff, and the complimentary breakfast was well- stocked. Pat was extremely helpful and attentive in the breakfast area. She make our experience top-notch. The whole hotel was clean and secure and we felt very safe. The complimentary cookies, fully stocked coffee area, and water bottles made us feel welcome.

HORRIBLE! Never again! We waited over 3 hours to check into our room even though we did online checkin. The hotel was less than accommodating. The concierge at the front desk didn’t offer any conveniences and was dismissive of our situation. I called around 6pm to ask if our room was ready and was told 15-20 minutes. I was then directed to someone else who tried to sell me some kind of timeshare. They did not try to help me with my immediate problem, THEY TRIED TO SELL ME SOMETHING ELSE INSTEAD! Then, they overcharged me for my stay by $60 for one night! I couldn’t believe I called for help and they charged me more and tried to sell me something else! I should’ve gotten a discount, not an increase in my 1 night stay. I finally got my room at 6: 20pm - 3 hrs and 20 minutes after my 3pm checkin! Outrageous. DO NOT STAY HERE!