Hartleys Auto and RV Center, Cortland NY

I recently purchased a Rog rk12 made by Encore, new from Hartley's. Unfortunately, it came from the manufacturer with electrical and plumbing issues.no fault of Hartley's. They have been more than helpful in working through the warranty repairs and replacement of parts. Very disappointed in Encore and the quality control from Encore, but so thankful that I bought it from a place that stands by what they sell! The people that work there and the owner himself are all excellent to deal with and very knowledgeable. Great place to do business!

Taylor made my uhaul experience exceptional. I had a slight mix up with my rental and Taylor was patient and understanding and made it all right. Thank you Taylor

So I was lookin for an affordable camper that my Jeep could tow. I also didn’t have trailer harness for my Jeep. The team at Hartleys set me up! There are so many great things I can about this place and they will work with you in every situation! Dustin was able to help me with every question and need that I had. The maintenance department worked great and did professional job installing the trailer harness. I cannot recommend this place enough. If you are unsure about any aspect of RV life, go talk to the subject matter expert Dustin. I give him a personal 10 stars.

Dropped off a Uhaul here and the process was smooth and friendly. I have now done 3 Uhaul trucks in the last year and this was by far the smoothest process. Thankful for such a great customer service experience!

After visiting the facility twice we were working with someone remotely to make a deal. Mike was very easy to work with and communicated well. Would recommend this small town dealership.

I bought a 2014 Jeep Grand Cherokee Limited, from Hartley’s Auto Sales in Polkville N. Y. It a great auto and they were very helpful in taking care of me. They are great people. Thank you (Dustin and Steve)

Don't take a vehicle to this place. Wanted them to look at my transmission, they didn't even how to diagnose it. Charged me$110. To ride around the corner. Then wanted another $110 just to drain and replace fluid. What a joke. 5min job.

An absolute must for all RV and auto parts & repairs. Steve, Dustin, Rich, Marissa and Taylor are polite, very helpful & know their stuff. These people are the nicest and most helpful. Towing available. My 2007 Jeep Liberty had lost all shift gears and Steve had me running in one day! Prices are great and lots of parts in stock. An absolute must go to for any repairs. Steve and crew have a great amount of new and lightly used campers available. Don't bother with anyone else! Five star

When renting a Uhaul a year ago, the truck I picked up was filthy. Upon letting the dealer know, they apparently black listed me BUT they did not even have the guts to notify me that they had a problem with the constructive criticism I provided directly to them.

When did I find out? I found out a year later!

How did I find out? I had a previous reservation with a different dealer that i needed to reschedule. Uhaul did not provide any alerts to me when on the phone with them around noon. They booked my reservation with this dealer and I was set to pick up at 3. I get there, go to the service desk, hand them my card to pay, and the transaction does not go through because uhaul has what they call an e-alert that requires me to call uhaul. No reason listed. I call and inquire knowing that I've used Uhaul since moving multiple times over the past 10 years with 0 problems/damages/fines. The rep on the phone tells me, "The owner has only said that they no longer wish to do business with you. " No other reason was listed. I was sitting in the waiting area as I was on the phone looking at a magazine rack that clearly indicated that I was not welcome in this store.

I am the daughter of two veterans who grew up in the segregated south who were sent to war on behalf of this country to uphold it's ideal of all who are created equal and the understanding that we should be treated with dignity and respect. I never thought that in 2023, I'd experience what I experienced yesterday.

I don't recommend wasting your dollars with this establishment ever.