Hayes Motor Car, Buffalo NY

I was recently in a motor vehicle accident and my car was totaled. I went to Hayes because I had bought a car from them before and was very happy with it. When I walked onto the lot, Bill was nothing but friendly. He talked me into putting a down payment on a car (which I should have declined). He told me my credit card deposit was 100% refundable if I did not go through with it. When I got that refund it was less than the 100%, quite contrary to the information Bill gave me. I went back a couple days later after some more shopping and told them I'd like to proceed with their shop and I put down another deposit. Bill was all ears then! Bill told me the car would be ready by Friday. It wasn't ready until next week Tuesday. Today, they dropped off the car. The bill was $500 more than we agreed to so I asked Bill, "why the increase? I thought we agreed to the original figure? " He told me, to my face, the extra $500 was wrong and it was Tim Hayes mistake and that I would not owe it. He also told me to come to the shop to pick up the corrected papers and receipts. I asked for the receipts right there and then and Bill said he had to work on them at the shop. I trusted him and signed the papers. 10 minutes later Tim called and told me I owed them $500. "Sorry this isn't usually how we operate. " he told me. Throughout my entire car buying process Bill rushed me and provided me with absolutely incorrect information. Absolutely disappointing.

We scheduled a time with Dan to look at a 2007 Toyota Tacoma he had for sale. Sadly we found that he was not honest. There was a hole in the frame where the frame meets the body mount. It was disappointing that we made the drive only to find out we were trying to be sold a vehicle with undisclosed issues. I would heavily caution anyone when purchasing a vehicle from this location. Have your mechanic look it over before making a purchase. I can not stress this enough. If they would lie about issues on one vehicle they will on others as well.