Hertz Car Rental - New York City Jfk Airport (JFK), Queens NY

Poor clerk had a line of 20 people. It is like this every Friday at this location. Nice clerk, but there should have been 2 or 3 of her, I think I wasted half an hour waiting in this line. Since Hertz knows who makes reservations, they are doing this on purpose. Lousy planning by whomver runs this shop.

Wow wow 3 hrs to get a reserved car. Why? Poor management. For the weekend they only had on staff 1 person for reservations and 1 person to both clean the cars and bring them to the customers. On top of that my car smelled so HEAVY of cigarettes! So I really don’t know how clean the car was but I for sure wasn’t going to wait for another one. I just sprayed and wiped everything down myself. Only had the car for 24 hrs anyways. Never again smdh

Honestly screw this place but Ms. Karen was phenomenal and helped me a lot even though I couldn't get my rental that I reserved due to they don't accept debit.

They are very understaffed. I rented a car and when I went to pick it up they “could not tell me when my car would be ready”. They said they were understaffed and it was taking longer to clean cars than they expected. If they cannot staff properly to get people their rental cars in a timely manner, then they should NOT be open and allowing people to reserve cars. I was over two hours late to my appointment.

If I could leave negative stars I would. Worst customer service. Charges you if you need to speak to a human. Confusing and misleading processes to check in. They will nickel and dime you as much as possible. Go across the street to enterprise. Even if it costs a little more, your mental health will be better for it.

Fast service but I expected to pay less than half what I paid. I have been a Gold member for 20 years now and all they offer and tiny little cars at high rates. Time to change companies.

Two hours on line, another hour waiting on a actual car. Two cashiers at 0830 with over 15 ppl waiting for a rentals which makes not since to me. Customers on the line waiting and others waiting actual rentals. This place is great six computers and two reps one being supervisor by a guy when approached by another customer he refused to talk to. Customer are screaming open a another register. Never dealing with budget (JFK) again when u have customers waiting outside for a rental that they reserved more than two weeks ago and confirmed within 24 hours. Make it make since.

Car scheduled and payed for rental month in advance SUV for camping purposes. At the time we went to pick up the car they said they are sorry but the car we already paid for is not available and nothing similar. We ended up getting a SEDAN for a camping trip. Try to fit everything in a sedan model when you go camping. To make everything even "better" when returning the car we ended up parking 17 minutes later than the time mentioned in the contract. Previously Hertz employee said that we need to return car on the date and time established in the contract but not later than 3h after mentioned time in order to avoid extra charges. They charged $56 extra for the 17 minutes. Considering all the mess up they did not keep their word regarding anything and on top everything costumer service employee was very rude.

Hertz was using our money, not providing the required services and even charging extra.

Think twice before using their services.

A really bad experience in July 2021
- 2 agents at the windows during a Friday rush hour at 4pm - wait was over an hour (one of the agents left for 20 minutes during that time)
- as a Compact car for "5 people", I received Chevrolet Spark - I could barely fit at the driver's seat and was very uncomfortable after 15 minutes of driving
- worst of all, there was a cigarette smell in the car that became obvious after a few minutes of driving. At time of pick up, there was no other car available so I decided to continue but it was simply the worst experience I have ever had renting a car

I pre-paid for a two week rental on a full-size car. I arrived at the rental car Center I noticed my name was not on the board for gold members. I was told I had to wait in line which I did 30 minutes. They took me to the garage where there was another group of people waiting for cars. The only car available was a compact car. Or I had to wait behind everybody else. I took it and called Hertz and was told nothing could be done till we return the car. Upon returning it we were told even by a supervisor that we were not entitled to any refund or a voucher for a future upgrade. Hertz used to be number one they’re not even number two. They’re completely disorganized… Customer service is in the toilet.
DO NOT USE HERTZ!

I have called 19 times this morning to discuss a rental I returned last week. Corporate requested I call. Have not answered. No voicemail set up. Phone just keeps perpetually ringing.

Excellent service and cars with low mileage. Please allow more time to pickup your rental or call in advance, as there are some Covid restrictions are on place.

Had a great experience! Would add two suggestions: 1) Have an automated phone feature where Customers can add on rental days with a confirmation number. (It's not easy for all to access wifi on the road in order to upgrade.) And,

2) Create a Hertz Kiosk where customers can print out their final receipts. Not everyone wants to wait for an email to arrive to see what trip charges have been incurred. Thanks!

Two hours on line after appointment though, another hour waiting on a actual car.one cashiers with over 10 people waiting for cars. Customers on the line waiting and others waiting actual rentals. This place is great six computers and one rep one being supervisor by a guy when approached by another customer he refused to talk to. Customer are screaming open a another register. Never dealing with hertz (JFK) again when u have customers waiting outside for a rental that they reserved more than two weeks ago and confirmed within 24 hours. Lady over there is too rude to answer anything. Car wasn't clean properly.

Finally, they charged me 70 bucks plus 1 day extra insurance for being 16 mins late coz they wrote the time when i paid on register rather than getting actual car.

Ultimately rip off place.

Good location at JFK easy access by AirTran and good selection of cars. The rest is based how you booked your car. Nice lady at the counter but wait was awful.

The Hertz location @ JFK was great! The customer service rep named Christopher was very helpful! Thanks. Will definitely return to this location.

Me and my husband rented a car online, and came here for pick up. The employee didn’t accept my husbands credit cards. She said: your wife’s name is on the system, and her name should be on the credit card. We are married! Our budget are togerher! She said my card didn’t work, but I can see Hertz took $500 on my card. Now, I went to the and of the line and waiting again.