Hilton Garden Inn New York/Staten Island

I had a little hiccup upon check in due to my own fault
Thanks to Simone I was able to get the matter cleared up immediately. Another front desk person Latesha was also very helpful. They both delivered top notch customer service
Both of these young ladies need to be Customer Service trainers. Top notch professional customer service was provided.

I stayed at this location for a party after a long trip into the area. Around 11pm I returned to my room and was not expecting the noise from the highway the horns blaring felt las if I was sleeping on I95 by far this as one of my worst experiences. I blame this on poor infrastructure as I have stayed at other hotels in NYC. Just when I thought things couldn’t get any worse my car was towed to an adjacent parking lot without being informed I came out realizing that the lot marked guest parking was now being used for CDL purposes. I will think twice before booking if you need a restful night sleep…

Lovely, large hotel. Came for an event not to stay. Staff are very professional and attentive. Well tended garden. Easy to get to, more than sufficient parking.

I recently had the sheer delight of attending a rooftop wedding at the Hilton Garden Inn in New York/Staten Island, and what an enthralling experience it was! The enchantment of the night sky served as the perfect backdrop for a joyous celebration.

The bar area was notably spacious and well-appointed, catering to the revelers with aplomb. Stepping outside, the rooftop was a veritable oasis, adorned with chic furniture that invited intimate conversations. Adding to the allure were the elegant fire pits that bathed the space in a warm, inviting glow.

Let’s talk about the culinary affair; it was nothing short of impressive. The food was flavorful, with a variety that pleased the palate. The drinks menu didn’t disappoint either – it was extensive and boasted selections that were both refreshing and spirited.

As for the auditory experience, the music was impeccably curated and sounded fantastic even within the confines of the indoor area. Furthermore, I appreciate the attention to cleanliness, with the restrooms being immaculately maintained.

There was a minor hiccup - the staff was perhaps too efficient in tidying up, as they whisked away my drink before I could finish. However, it’s worth mentioning that getting a replacement was as breezy as the rooftop air.

The cherry on top of this delightful evening was the balcony that offered an awe-inspiring view of the cityscape. The twinkling lights in the distance only added to the magic of the night.

Without a shadow of a doubt, I confer a gleaming 5 stars on the Hilton Garden Inn New York/Staten Island rooftop. It’s a venue that I vehemently recommend for private parties and gatherings that seek to blend urban chic with an intimate charm.

Location was great. Right off the highway. Kind of industrial area so weekends are quiet. The beds we got were in desperate need of replacing. But it was clean which is important.

Brought our granddaughters to nyc for a birthday we were going to stay for four nights but the was too small
so we checked out after one night
they ended up taking over $1800
from our bank account in error
and left us with not enough money to do anything we came there to do
it took two days for them to put the money back in our account and gave us one night free at the Hampton inn

Poor service no hot water in the hotel and you have to tell them to clean the room everyday or they don't do it.

We celebrated here my son’s first birthday, at the Gallery.
It was amazing.
Mr Murat helped us so much and made the whole process very easy to organize. The food and service were excellent. Everyone was super polite and helpful, and always had smile on their faces… amazing energy.
We also stayed 2 nights, at the hotel.
It was nice and clean, again everyone was super nice… we have no complaints.
Highly recommend them!

If you're looking for a good night's sleep, or have a business meeting in the morning, please, for the love of God, go elsewhere. If you want to party in the halls all night after weddings, etc, this is the place. If you expect problems to be corrected, you're mistaken.

The drive over was a nice private area between the woods. When we got there the area was cozy feel to it. I must say I have never seen a staffing very friendly and polite. They are working so hard to help you out. God bless them.

Stayed two nights in Staten Island. It is one of the best hotels in Staten Island. They provided quality service at all times.

The Hotel is beautiful and the staff was polite and competent.
My only complaint is that technology was behind in the area of guest entertainment. The tv offerings were minimal. No smart tvs. I had to spend an extra $20 to watch a movie that would have been free on Netflex. This was disappointing. Kind of defeated the luxury of spending time in this venue.

If it were not for the ballroom and rooftop which are beautiful, I would be leaving a one star review. The rooms are mostly clean but clearly have not been updated in many years. The furniture is damaged and the walls are stained. The mattresses are uncomfortable. When using the bathroom, I could hear people through the vents loudly enough that they could have been in the room, cigarette smoke also came through the bathroom vents and the front desk advised there is nothing that can be done besides spraying a deodorizer. Breakfast is not included in the room cost, there are ants in the rooms, and housekeeping was slamming doors at 6AM then knocked on our door four hours prior to checkout even though we requested no housekeeping and were still asleep. Absolutely would never stay here again.

Musty smell, stains on carpet, furniture torn, hair in my bed, dirty and noise between rooms was obnoxious.

First time actually staying in Staten Island and I'm very glad we chose this particular Hotel and Javier in the bar made our evening really great and he made a perfect drink

Worst experience I have ever had a hotel. My internet didn’t work in my room. I notified staff about this issue and I was told to try the lobby WiFi and sit down in the lobby. Mind you the music is extremely loud in the lobby, there are events constantly going on. So trying to work and sit in the lobby, was very challenging. On top of this I had an issue with my sink draining. I called the front desk that evening and said it wasn’t a big deal to please send someone the next day because I had a long day at work and wanted to relax. Sure enough maintenance is knocking on my door 20 minutes later they were there until 10: 30 PM on top of that housekeeping came afterwards and “cleaned up” the mess dirty tools were placed on my sink, and it was never cleaned off. I went to management about this, and this individual did not seem to care. I am so disappointed in this hotel. There were more issues but these were the worst ones to me. I will never stay at a Hilton again due to this experience.