Hoffman Auto, Lake Placid NY

This shop has good reputation that is why I had my vb wrx tuned here. Taylor is honest and professional. He is easy to communicate with. He treats his customer with respect. I am glad I found this place and really enjoyed the service.

When I realized my car keys had been lost somewhere on Whiteface mountain I didn’t know what to do. Through AAA I was connected with Hoffman Towing, these guys will not let you down. Incredibly kind and down to earth guys.

I am not one to write a bad review but this place was outrageous. All I needed was an oil change and they charged me 184 dollars. This was my first time going as well. I’m a young female and yes I don’t know a lot about cars but I know I’ve had several oil changes and never had to pay almost 200 dollars.
The customer service itself also was shocking. Never did they once contact me about my car being done so when I got there it took 20 minutes to someone to finally talk to. When the correct guy came down he accused of me being incorrect on never receiving the text. He complained that he had to go back up to send the text again. When I finally got the text and paid he dangled the keys in front of me said show me the proof you paid so I don’t have to walk about up to the office again. What a pig.
I hope no young females ever go here. And I will never be returning.

We were traveling across the US when the brakes of our european Sprinter failed in Lake Placid. Bad enough, but on top of that we were pressed for time. Taylor and his guys went out of their way to help us. They saved us having to tow it to the nearest Mercedes workshop, got the spare parts and installed them in a flash. And at a really reasonable price. Our Sprinter now brakes perfectly again. You really can't expect that much commitment. In addition, we were warmly welcomed and looked after by Taylor's wife in the adjoining café while we were waiting. What wonderful people everyone! Thanks so much! If we lived there, it would be our main workshop. Competence, commitment and speed. Fully recommended!

Staff was super helpful and amazing.

We were from out of town and they were amazingly accommodating. Would happily do business with them if I'm ever in the area again.

My car broke down in Lake placid New York and I needed a flatbed trailer to haul it back to Boston. I sat in the cab of the flatbed truck and drove all the way back with the driver. He was extremely professional and thankfully there are good people out there willing to do last minute long distance trips.this was done through AAA.

First thing I did when I bought a new car was take it here. They were very quick at diagnosing any problems and ordering the parts.

Love Hoffman Auto they have come through for me in a pinch several times during short visits to Lake Placid. Last year it was 95 degrees and my A/C stopped working. They got me in quickly and fixed for the drive home. Also do my inspections here every time. Great service and workmanship!

Would highly recommend this auto shop! Hoffman auto is great family run business with friendly staff. They are fast and fair which is always hard to find! They have a great text the technician tool which is super helpful.

I’m an out of town-er and was looking for an oil change in a pinch. There are no chain service options in that area so I called around and no one was really able to help me out in my pinch…until I called Hoffman Auto! I went over, dropped my car, ate at big slide across the street while looking out at beautiful mountain views, walked back across the street, retrieved my finished car, and was on my way! Smooth sailing, thanks Hoffman Auto!

Excellent service! They towed my car when it broke down recently, they were fast and efficient would recommend to everyone!

Super friendly and professional staff. You can tell they take pride in their work and care about their customers. Definitely recommend!