Holiday Inn Auburn-Finger Lakes Region, an IHG Hotel

Had an issue with the air conditioning unit, was told I "may get something taken off my bill". Other than that, we were disappointed that the free breakfast is gone.
The room itself was good along with the staff.

Room was dirty, even appeared to be several large blood droplets on the carpet, and that's not even the worst.the whole place smelled like a giant gas leak

We booked a room for my daughter 11th birthday. Hotel party is what she wanted considering our holiday inn has a pool. When we booked the room we asked if it was OK that we had a little party next to the pool. The woman we spoke to said it would be ok. When I got to the hotel checked in and set up for the party. I noticed a man came over and locked the pool so we couldn't use it. Needless to say my kids had already been in the pool. He waited for us to get put before he snuck over to lock up the pool. When more people arrived I notices it was locked so I went to the front desk this man proceeded to tell me I couldn't throw a party. That it was a liability I stated to him that I had already asked and was told yes. He responded with I get that but.this is the policy he then took my driver's license in order to get a pool key. Meanwhile while the party was goin on this gentleman circled the pool and kept an eye on my group and would keep randomly popping up saying that an adult needed to be in the pool with the kids.which we are parents and right in front of him we pointed out the adult several times to him. Just got annoying and ridiculous for almost 300 for one night.and it's not like they needed to do anything extra we made sure we picked up everything we brought.

Had a great overnight stay while traveling through the Finger Lakes. The beds were very comfortable. Both the room and bathroom were clean and freshly painted. The night clerk, Alex, was very personable. The server, Mindy, at breakfast has a great personality and was awesome. Stayed the night with my wife and 2 teenage boys.

The hotel was nice, felt relatively clean and friendly staff. However the noise from the pool carries throughout most of the rooms that boarder the courtyard area. We were on the 5th floor, wanted to nap after a 6-hr drive and went absolutely crazy listening to a girls softball team screaming in the pool for
Hours! Fortunately the pool closes in the evening and this isn’t an issue in the evening. Our window also was covered by paper for some reason…somehow construction related…so that was sort of weird. A bit expensive for what we got, but it was wedding season!

We stayed here for a week while visiting family. We didn’t know until we got there that the rooms don’t get “serviced” daily, unless requested. We put in a request to get fresh towels and the trash taken out daily. I had to call 2 nights in a row to get towels and the trash taken. The next night I actually went down to the front to talk to the GM. He assured me that it would be done the next day and it was. He comped 1 night and gave us free breakfast for the remaining 3 days. Just not something you want to deal with for a week. The sink didn’t drain well and the toilet ran for 2 minutes after barely flushing each time. One of the mornings at breakfast, they didn’t even have milk! The icing on the cake was the last night someone stole 4 license plates from vehicles (mine included) and broke in another. They have no security cameras outside for safety and they are right across the parking lot from a state prison. Please be careful in that parking lot at night and lock your vehicles. Not a place I would recommend to anyone.

I've stayed at this hotel for a total of 16 nights in 2 different king rooms during a work trip, and overall it was an excellent experience.
While it is not perfect hotel, it is one of my favorite I have ever stayed in. There are three things important to me when staying at a hotel: comfort, safety, and cleanliness. Noise is to be expected when you're in a building surrounded by other people. Though the hotel is sparsely occupied on weekdsys.

In both rooms, the bed was very comfortable and the AC worked perfectly in the hot summer heat. Despite the areas crime statistics online, no one broke into my car or room during my stay, or anyone else's in the lot that I know of.
Both rooms were overall clean, though my second had some darker colored mystery stains on two of the towels, one pillow and one sheet. While inconvenient, it didn't ruin my stay.

The wait staff was very friendly and gave me a do not disturb sign when I didn't have one in my first room. You can sometimes hear the neighbors but its pretty rare. I will definitely be staying here again in the future. It is by no means a perfect hotel, you get what you pay for. However the boxes are checked for the most important features. I slept well, felt safe, and overall pretty clean spaces.

This place is OK. I stayed here during a guided tour trip and this was the hotel chosen for the halfway through the trip. The service and amenities are great. Staff here are nice. But cosmetic conditions of the rooms are questionable. The 1st time I stayed here, the TV didn't work properly, and the telephone did not work at all. The AC unit was dirty, and on my 2nd stay, it did not work properly. The AC would not turn off even though it was turned off at the switch. The window that faces the outside was pretty dirty from the inside and the outside. But overall, it's ok. There's nothing too bad that gets between you and the staying experience. Its practical, it's adequate, it's mostly clean, and it gets the job done.

Not worth the $300/night, not by a long shot. The bathroom had tons of mold (took pics but can't post them), the curtains were sheer which let in lots of light, the phone in the room didn't work, the bathroom door was a sliding barn door which allowed people to see you using the toilet and showering and the indoor pool was right outside the rooms which made us hear the yelling and screaming of playing until 9 pm.

Nice spacious room. It had enough space to sit and have dinner in the room. The added microwave and refrigerator were very handy and clean.

We were there for a wedding and the staff, especially the manager, Matt, was very friendly. The hotel room was clean and all ready for us as we arrived early for check-in. Highly recommend!

Clean hotel, a little dated, but good service and the Burger Theory resturant had some good burgers and cold beer!

Found mold around the hvac system. Kind of nasty. They couldn’t afford an electrical outlet cover? …Similar shoddy workmanship found in the bathroom as well.

Rooms and amenities were very good. Staff were friendly. AC unit was quite loud and annoying in each room for each of our party members.

Very outdated hotel. Towels had heavy chlorine smell. The breakfast was good and staff was pleasant.

We ended up at the Holiday Inn unexpectedly, after Days Inn “lost” (read: refused) our confirmed stay through Booking.com. We called around to other hotels nearby at 1am, after a long drive. Front desk staff Nikole was so kind and cheery, and gave us a great rate for the room! When we arrived, she was very personable and offered amazing customer service. The lobby was clean, open, and had cool amenities. Considering we came from a really rough motel with combative staff, we were very impressed. Rooms were clean and fresh, bed was comfortable, the pool was great! A tiny thing, but even the shampoos and soaps in the bathroom were brand name. (Dove and Bath & Body Works, wow!) So thankful to Nikole for saving us, haha!

Stayed this weekend with my husband and everything was awesome. The bed was comfy, the food at the restaurant hit the spot, and the staff is extremely accomodating. I would highly recommend staying in this hotel!

My friend and I were there for one evening. It was nice. Although the people next door had some kind of water sound going on while we were trying to sleep.

Great Staff! They hosted a convention i was helping volunteer for a few weekends back. Everyone there was very awesome to work with for setup and logistics. Super efficient check-in, more efficient than our own convention registration check-in! I expect we'll be back there again next year as it was a great space. The atrium certainly adds alot of potential for performances and socializing.