Holiday Inn New York City - Wall Street

I do not recommend staying here. As many other comments state, there is an unpleasant smell throughout the entire hotel. The rooms are small which is expected for NYC, but our bathroom floor was flooded and soaked the carpet. Our blinds are also very dirty and do not work properly so we cannot roll them up to hide the dirt. Management could not offer another room for us and somehow approved this for customers. Very disappointed.

Location is good-near subway. But most certainly not scenic. The room was quite small and was not serviced a single time in our 6 night stay. We had to repeatedly ask for room supplies such as shampoo, conditioner, coffee etc.

This is one of the worst hotels I think I’ve ever stayed at. There’s a distinct smell in the room that would not go away. In the middle of March I had to open the windows all night long. The problem with that is there was refuse and trash inside the room heater which started stinking when you turn the heat on. There was no phone in the room you had to call an outside line to talk to the front desk. They left us Keurig pods but the coffee machine was not Keurig compatible.

Great location, great service. Likely where I'll go back next visit, dinged for things out of their control. People want to party at 2 am when in NYC, why not? Sucks when you are on the same floor and the floor itself is as small as it is. Hard to move rooms when the hotel is as small as it is. Same for the parking. It's a city, they don't have a garage, but the hotel could have given more advice on where to park. They kind of leave it to you to figure it out. Again, not there fault, would be 4 stars otherwise.

Absolutely disgusting. The hotel has a bad smell from the minute you walk in, a combination of cigarettes and wet carpet. I waited in the lobby for 10 mins but no one was at the front desk to check me in. Once I finally got attended to, I went up to my room only to find it unkept. It was evident the sheets were used, with lint and hair on it. I turned on the heat and there was a a very bad smell, as if something was burning inside of it. I called the front desk to tell them about the sheets but no one picked up for 20 minutes. I went back down to the lobby, ready to check out, but I was offered another room. This one was a little better but there was a roach crawling by the doorway, making it's way to the pizza boxes that were left in the hallway from the next room. One of my worst stays in NYC.

My room still had luggage from the last guest. Another room in my party wasn't clean. It took us several hours to get new rooms. The receptionist said it was because half of the housekeeping staff were out with covid.

Not a place anyone should pay to stay at. Smelly, dirty and just a old building. The showers take a while to give hot water. And the toilets don’t flush well, so we avoided the bathroom as much as we can.

Checked in late but the staff working was so helpful and nice. Didn’t catch his name. The room was nice and spacious but no microwave or refrigerator. The major issue we had were the sheets were not changed on the bed. Probably had a weeks worth of hair on them or Chewbacca stayed here. That’s the worst I have ever seen. Staff was nice and friendly about it but what a weird situation. I’ll spare you by not posting the pics.

As soon as I walked in, Michael greeted us kindly and professional. Outstanding service from the beginning to the end. The room was clean, plenty of towels, and private. I will continue booking again at this beautiful IHG hotel. I have been to numerous hotels and this location by far is the best one!

Noon check out is great but unfortunately I couldn't sleep. They took my last minute reservation for a double bed room at 1230am. Finally parked because there is noooo parking and Got in at 2am. 4am I was up tossing and turning to BED BUGS! THE TOILET AINT FLUSH the rooms seemed clean bathroom has great lighting. The floor stinks idk like what but it just do. Stood on 9th floor

I am an IHG Premier member using points and annual bonus for a three night /four day visit to the Big Apple. Turned out to be crazy given Omnicron outbreak (cancelled Broadway shows, masking everywhere) but team at Holiday Inn NYC was top notch. For corporate management I note the manager Mike, the assistant manager Randall, the desk manager Felix, and the maintenance staffer Eduardo by name to commend their top notch service. Great location, great service, great city in its holiday finest, all confirming why I am ecstatic to be an IHG member. Keep up the great work. Thanks for the top notch, memorable stay. Keep up the great work. Thanks Mike, you have a great team.