Hudson Yards, New York NY

We had a wonderful experience today at the Cartier boutique at Hudson Yards. Corentin assisted us and he was complete pleasure to work with and absolutely professional. While we usually do business at the Fifth Avenue location, we plan to make future purchases at Hudson Yards. Thank you for all your help, Corentin!

The hottest neighborhood in midtown towards Hudson river.great shops to shop restaurants and excellent walking areas like the highline

I wished I read the reviews for this location sooner but I went here because they had an available opening days before my birthday in November so I hoped to just get a battery change. Not only was I not able to get my watch back for my birthday but it now looks like it won’t be ready for the holidays.

What was a battery change covered by the warranty turned into them saying it required a complete service which of course is not covered by the warranty. I don’t understand why this is needed as I’ve only worn the piece a handful of times for special occasions but they are the experts so I trusted them. I’m willing to pay the cost of the service but would really like my watch back. I did not have this experience at their fifth avenue location when I had to change the battery for my other watch. I love my Cartier watches and expect a level of service that should go with the name especially if I’m paying for it.

I just read about all the awful service other people have been getting and I'm not surprised. I don't know if it's the shortage of labor or that they pay so little that they can only get the most awful people to work there. The most disgusting service. Worse than any discount store. I took my bracelet to be repaired. Months later, I have been given nothing but the run around by two employees who should be fired-Manny Reales and Gregory Lake. My bracelet band needed a new slip for the tongue. My bracelet was taken from me with an intact buckle. They lost the buckle. $350 dollars later they tried to tell me that the buckle doesn't come with the strap. They haven't found my original intact buckle and have done nothing to make things right. My bracelet, months later, is still there with nothing being done and no manager available to address the issue. I will never again spend a dime there. Tiffany's here I come. There is something really wrong with the Cartier organization. Stay away, spend your money where you are appreciated and respected as a customer. Not there!

The fact that I have to wait in line to get my bracelet cleaned in a line with random plebeians that won’t buy anything is honestly disgusting. Do better

My partner and I had an appointment to pick up our wedding bands this evening. The store ‘admin’ had transferred one of the rings to another store location despite the items being held by our salesperson. Our wedding has been ruined and management was less than thoughtful in their response. Given the response of management we perceive this to be a matter of discrimination as we are an LGBT couple. We will be taking legal action.

We came here and Liao was sooo rude. She was answering our questions while sitting and typing on her computer without eye contact. She needs training. She is not capable of working in this industry if she has this attitude. Maybe Walmart would be more suitable for this type of attitude and behavior

Cartier at 20 Hudson Yards in New York City is a luxurious destination where elegance meets contemporary style. As we entered the boutique, Cartier's rich history and heritage immediately captivated us.

The collection of Cartier's exquisite jewelry and timepieces is a visual delight, with each piece exemplifying artistry. The staff's impeccable service and knowledge enhanced our shopping experience, making it truly special.

The boutique's elegant ambiance, blending modern aesthetics with classic luxury, serves as the perfect backdrop for exploring Cartier's creations. Located at Hudson Yards, it offers a vibrant atmosphere and a five-star shopping experience for those seeking timeless luxury and sophistication.

I really love to do with this guy. His name Jason, everyone can come here to buy with Jason. He very kind and fun. Thank you

Really disappointed by Liz Liao’s service. Walked in hoping to learn more about watches, the differences so I could buy. But immediately I felt like I was bothering her — almost like I was wasting her time.

And the weirdest thing? I asked if I could video the watch on my wrist so I could reference it later and she said NO! It’s against the policy?

Don’t waste your time here — they’re not friendly.

My repair experience with both this location and Cartier on the whole has been extremely disappointing.

I left my time piece with this location for a repair in January. I was informed that, due to supply chain issues, the repair would likely not be completed until May. I was fine with this.

May came and went with no update. Twice I contacted via email the representative who had assisted me and heard no response. Now the middle of June, I called the location several times. Finally, when I was able to speak to someone, they informed me that the facility was waiting for “spare parts”.

In July I called Cartier customer service, who contacted the facility. This seemingly nudged them to fix my watch, as two weeks later my repairs had been completed. After paying, they asked if I wanted it shipped directly to me or to the boutique. I said shipped directly to me and confirmed my address.

Today I learned it was sent to the boutique, who I have still not heard back from.

This is a world renowned luxury brand. I had expected better service. Overall very disappointed.

Bad customer service, mediocre sales tactic. They’ll waste your time before you realize it.

A welcome addition to Hudson Yards. Staff are friendly, but selection is somewhat limited. Worth a visit!

Hudson Yards. Very unwelcoming employees. Being a Cartier longtime customer, never before had I experienced unwillingness to work with the customer coming from the employees of this particular location.

Purchased my first Cartier from this location on a spontaneous decision. Decided to call the day before asking if they had any appointments as I could not see anything online. Andrea fit me into the schedule right away and was flexible when I was running late. When I arrived, everyone was friendly and sat me down right away. Andrea showed me the watches I asked for and let me and my girlfriend try on everything. She was friendly, helpful, knowledgeable, and everything I imagined Cartier’s service/brand to be. I cannot wait to add to my watch collection with future Cartiers.

This specific location of Cartier has an elegant, relaxing atmosphere. Lauren was extremely professional and friendly throughout the entire experience. I look forward to coming back.

Attentive service. Paul was great and helpful. He assisted me to get my Santos repaired in a timely manner. Pleasant vibe to shop around!

Unprofessional service. I did a repair here, communication was bad. I’ve been to other Cartiers and Hudson Yards is the worst. I would recommend to take you business elsewhere. I gave two stars only because when I returned to pick up my repair, the SA assisted me was nice.