Hunter Vision Center, Flushing NY

Really rude service, if i can, i rather give them zero star. Please go somewhere else, this place was really awful.

I’ve had two incidents with this place.

1.2021
I tried to get my prescription information to buy a pair of glasses from online (I’ve been coming for years) and they told me to go in person. When I arrived they insisted that I had to bring my insurance card which they had not specified on call. This was an hour trip. Later when I called another employee gave it to me without a hassle. So I don’t understand the point of the entire experience? It’s my information, why make me beg for my information. It’s ridiculous.

2.2022
They called my parents stating my glasses are ready. When I went in person to pick it up (I showed them the receipt) they stated that they were not ready. When my parents when in 5 minutes later, magically they had it!

Overall, I don’t understand how they can be so incompetent. If you made an appointment expect to be serviced an hour later (I was late to another appointment due to their poor time management).

Do yourself a favor and don’t go unless you want to deal with people who are mentally incapacitated.

The lady who measures your prescription inside the room is kind and efficient though. It’s a pity.

太白痴了

A complete rip-off. As a customer for 20 years because I was raised nearby, I should've shopped around earlier! I have a vision insurance plan, and just checking transactions to my account, they've been falsifying submissions over the years like an "annual supply of contacts" that should be two boxes when they only supplied one box and "miscellaneous vision service" that should've been covered by my vision plan, but was incorrectly submitted and later discreetly included in the price of my glasses - without explanation or even a receipt. Since they never give detailed receipts besides their handwritten cash receipts, I never knew! And don't get me started on some of the staff here. The business is co-owned by several of the older members and younger staff have left over the years for a reason. The women are professional, but there is an old 4'9 guy with square glasses, wide face, and napoleon complex that is rude, arrogant, and downright nasty to customers. I've seen him go 180 on customers if they have second thoughts, and go off-color with his remarks. He's the one these other reviews are mentioning. Shop around if you can, but if you have to go here in a pinch, avoid the little man. And ask for detailed receipts that are printed, because I've found out through my insurance, they actually have those on the back end!

Although the store is quite small, they have lots of variety of glasses. They also do a great job with sanitation. I got two sets of lenses and a pair of glasses from them. I used 2 of my old glasses and I got them back in the same condition. The pair of glasses I got was suggested from the sales lady based on the concerns I had. I'm very happy with them and if they last a long time I will be going back there. She also suggested blue light lenses which I'm really happy with because it definitely reduced my eye strain from using the computer and phone for many many hours a day. Pricing was very reasonable as well. The lady that did my eye examination was very patient and friendly. Highly recommend this place if you don't have insurance.

I love the services provided by this store. A place filled with tentative clerk who's caring and knowledgeable in the field of optics! It has been the store I go to for my eye exam and my glasses needs! Thank you!

Just horribly horrible. Don't go here. Don't waste your money to someone they don't care.

Extremely bad customer service. Very rude to the customers. Don't go! You will be sorry you went!

Hunter Vision does not stand behind their product. My dad pickup his glasses in Nov. It is not even two months and the screw came off. His is old and sensibility is not very good and wasn't aware one of the lens fell off, thus the len was lost. Hunter vision blamed as user wear and wouldn't replace it. It is not even two month of wear. My mom had a glasses from Hunter and one of her lenses fell off within a few months too. Lucky we were able to catch it that time. Clearly someone didn't screw the screw tight enough. Otherwise why would lens keep falling so fast.

The lady said she didn't want to argue with me anymor
e and that she has a lot of customers she need to help. Clearly I am not consider a customer. Fine with me. This is clearly not the place to maintain good customer merchant relationship considering that we spent over 1,000 on top of the insurance coverage on four pair of glasses in less than 2 years. I won't be doing new glasses with them. I still did the replacement because I want it to mach the other side.  

Go to Eye Solutions. I wasn't happy about my glasses and they fixed without asking for more money. Also just read on their reviews that someone got refunded because they were unhappy with the service. That is what I call customer service guaranteed.