IAA Buffalo

I had an accident in December and my vehicle was totaled, they came and picked up my vehicle and I sent out the title to it on the 9th. Been waiting 3 weeks now to find out when I am going to receive the check for my vehicle and when I called in I spoke to a rude and ignorant representative by the name of Jasmine. She was irritated that I expressed my concerns of waiting over 3 weeks for the check for my vehicle and even now they still have yet to receive it. She then became very unprofessional and rude with me.

Every time I come here you have to wait 1 hour minimum for a car. Waited here 2.5 hours for one car last week and I just waited another 3 hours yesterday. This place is garbage. If you come here plan on waiting for couple hours.

I used to run roll back for Upstate Auto Transport and never had a bad experience with anyone here Definitely a great place to deal with from a driver's perspective.

Had to wait 3 hours for a car to get loaded on my trailer on top of scratching my brand new trailer after a dingle berry of a tow truck driver dropped a car in the entrance of the one way in one way out facility.

People inside doesn't want to work from stuff to manager they all lazy the Forklift didn't find car for 5 hours after all they told us to leave without a car!

Truck got stolen, went to this place and wanted to buy it back from insurance company. All my parts were there and intact before it went there (received pictures before it went there), received the truck only to find out this place hacked up my new 700$ Y pipe to cut my catalytic converters out. SERIOUSLY?

Our business has been doing business with IAAI for several years and we do a lot of business with the Buffalo branch. The staff is always friendly and courteous. I would recommend this branch to any business, the staff and management are helpful and professional.