iFix Here, Albany NY

This place sold me a screen protector that doesn't adhere to my phone. The alcohol wipe was dry and didn't clean the edges of my phone like it was supposed to. I paid $27 for a screen that I now have to replace again because of the poor quality garbage they sold me. Furthermore the instructions were misspelled and make no sense. This store buys the cheapest products and expects people to pay top price.

I highly recommend not going to this store. Especially because the rude service person refused to put the screen on for me. This is how they make there money, sell garbage that doesn't work, then refuse to answer the phone when a customer calls.

Wow - The staff here really go the second mile for their customers. My son needed a new battery for his MacBook Pro and through no fault of their own, iFix Here was sent the wrong one from the vendor. They were very apologetic and readily gave a discount for the extra trips I made to see them. They also did a full cleaning of the fans inside. When I mentioned a spec under my iPhone screen protector from the last time I bought one there, they simply replaced it without hesitation. They even affixed my iPad screen protector which I didn’t buy there with a smile, and it’s perfect every time. These are hard-working, honest people with good work ethic - you can’t teach that. Plus, their prices are a fraction of what Apple was charging for these same services. Park at Barnes & Noble, walk straight through to iFix Here. Very convenient. Highly recommended.

I went to iFix Here on a weekend, explained I needed a new battery for my phone, and was told they could order it immediately and that it would take a few days. The battery came in exactly when they said it would, I brought my phone back down, and the entire process only took about 45 minutes from start to finish. It also cost $25 less than the first place I tried! The staff was very friendly, courteous, and professional. I would highly recommend iFix Here.

I’ve been there on sat 8/8/20
They changed my iPhone 7 Plus charger port so quick only took (20 minutes) to fix it
Definitely recommend it

Such a wonderful experience! I went to get some accessories for my new phone on Labor Day and the ladies that worked there were so helpful. Cut me a deal on getting a case and screen protector.not to mention that they were highly recommended by T-Mobile.

If you need your phone fixed in Albany go to this place.highly recommend it. Service was fast and friendly staff.

This is one of the best places and the only place I go to, to fix my phone. The staff are friendly and know what their talking about. This is the only place in the mall that fixes apple watches, and all sorts of phones. Will always be coming back for fixing phones and other electronic devices.

My screen doesn’t work good after they replaced it. It’s a cheap screen replacement that they use. I knew not to expect top quality here but I expected at least something of fair quality for the price paid. Not even going to argue with them.the end result is a waste of time. Better off going to Apple and pay a couple more for screen replacement.

I went here to have my iPhone fixed and they damaged my phone some more, I called and complained about it and they said bring it in and we will fix it or refund you.so I went back and now all of a sudden they refuse to do either. I was then told to contact the owner which I've tried to do so about 6 times and no response. I do NOT suggest this place.

If I spend $200 to get a phone screen repaired, I expect it to be repaired. Not having to fix it myself after. If that was the case I could've spent $100 to get a replacement screen and repaired it myself. These guys 'fixed' my wife's screen after botching up the first repair. They promised to 'replace the phone with a brand new one' if the repair wasn't up to par 2nd time around. Not only was it not up to par (I ended up just repairing it myself, screen kept coming off), they also didn't provide me with a 'brand new phone' as they promised.

Bunch of amateurs. Usually I repair my own phones but I was going on a vacation so thought spending $200 was worth it, but NOPE. Guys, consider yourself lucky that someone like me didn't open up a Phone repair store around you, you'd be out of business.

Terrible. Got phone fixed and the same night the screen popped off iphone. Bad quality and screen protecter didn't crack when dropped but the phone did. 0/10 don't recommend

Just want to start off by saying that if the work was done as promised and properly, I would've given a 5 star rating.

I have a Moto Z2 Play which I dropped and the screen shattered. I was going to be traveling out of the country mid-November and couldn't be without a phone prior to that. Hence I forego going through Sprint insurance as they don't have Service and Repair centers anymore. My husband mentioned that these guys repair phones, and he is good with phone repairs himself but as we were busy getting ready for our trip, we just thought it would be easy to pay the extra $50 for the repair on top of whatever the screen costs.

So we went there, the guy seemed legit and he gave us a timeframe on when the replacement screen would arrive. He told us the screen would be there by Friday the 17th. We showed up to the store on Friday the 17th, and his first response was "It's not here". But then when we mentioned that the delivery date from the vendor he gets the parts from was end of business day Friday, he called someone, then he went through his shipment received for the day, and said "Oh I found it, it's right here! "

That should've been a red flag in itself. He said it will take maybe an hour to put the screen back together, so we went around, shopped and came back. When we returned, he said the touchscreen wasn't working now which was working even with the shattered screen. He said he'll replace my phone completely with a brand new one if he couldn't fix it. My husband is very patient and lenient so he said he'll give me his Flex 2 and we'll get my phone back once we return from our trip in 3 weeks time. I was naturally bummed out, but I understood that it was a rushed attempt to get it fixed and things don't always work out if you're waiting at the last hour.

When we returned, I got my phone and once we got home, I realized that the front flash was missing, the screen wasn't glued back properly (watch the iFixit video for replacing the Moto Z2 Play screen), and none of the motion activated actions were working. The front camera was completely blurry. My husband easily peeled off the screen, which made us both realize that these guys didn't use the proper repair kit (the screen replacement kit costs $140 from eBay or iFixit website, and comes with the adhesive tape that goes under the screen). We realized that the flash is missing completely. He was able to fix the motion activated actions and the front camera but the small flash flex cable was not there at all.

My husband went back to these guys and showed them what's going on. He mentioned that they promised us that they would replace the phone fully if they couldn't return it to us fixed properly. They gave him the runaround for a while, but he told them I wasn't going to stay without a working phone and they should hold up to their side of the bargain. This guy had the audacity to ask my husband to give the front flash from HIS phone, or just have me use my phone without a front flash for the time being until the parts come out as this is a very new phone and parts aren't available.

They didn't want to replace the phone like they said they would, so instead started going through their little boxes of teardowns to see if they can find the tiny front flash flex cable. Eventually they found it and put it back, but still didn't attach the screen fully. My husband fixed it at home when he came back, because he actually knows how to fix these things, unlike these 'professionals' who clearly can't deliver.

If you're tech savvy at all, stay away from these guys. Total rip-off. I just wish I was patient enough to have my husband repair the phone himself when we returned from our overseas trip. We paid $200 for nothing as the part costs around $140 (if the full front display replacement kit was ordered). They clearly didn't order the legit replacement with the adhesive, and on top of that made an extra $60 for taking a screen apart, and barely putting it back together.

I just visited the location in the first floor of the mall and the service was excellent. My iPad had a piece of a charger break off in it and he repaired it right there on the spot. I’m very pleased with the service!

Shady vibes.
1 - Here are the facts:
After the guy said he could fix my phone he took it, asked for my passcode and without a word started punching in things and opening things, using it to call the store and speak I into it - all very quickly behind the counter where I couldn't see. I said: "What are you doing and why did you need my passcode? " And his reply was he was checking to see if everything worked ok. Well that's something you can ask me. If he had asked, I would have verified that the only issue is the cracked glass on the screen.
Lesson learned: I gave my passcode away right away to someone I don't know. Next time I'll be more cautious.
2 - I worked it out with him that right then he'd hand me the phone, I'd change the passcode, and give it back to him to work on. He resisted a bit, saying he needed to test it after it was fixed, but I said, if need be I'd come back for that step. Because, come on! I have so much on my phone that I don't want a total stranger to have access to!
But then, I go to sign the contract and I'm reading it and it says I agree to everything on the "rear" of the document, only there is no rear! I ask where the other part of the contract is and he acts like he doesn't know what I'm talking about. He actually tells me it must be referring to the top of the document where I printed my name and number.

Needless to say, I am now looking for another place to get my phone fixed.

And those are the facts. Make of them what you will.

The staff was very friendly and empathetic towards my situation as I heavily rely on my phone for both work and play.

I dropped my galaxy s6 from chest height and it landed squarely on the upper right hand corner and shattered the screen in a horribly beautiful array of colors that nobody ever wants to see on their device. In today's society we tend to rely on our phones more and more every day and being without a working phone for any amount of time can be stressful.

I was very relieved to find out that I didnt have to wait a week through all the verizon B. S.to recieve a replacement phone. No need to transfer all my contacts, memory card or sim card as I kept the same device (huge plus for me!).

They gave me the quote before the fix and there were no hidden fees, very cut and dry which I truly appreciate as with any business.

For anyone else like me that doesn't have time to waste waiting for things, this is the perfect quick fix solution. I dropped my device off in the morning, went shopping, grabbed some lunch, and by the time I stopped back in it was ready. Quick, convenient, and effective. Thanks again guys!:)

Ifix Here did a fantastic job on three of my iPhones I was able to get them repaired now me and my family all have working phones without pieces of glass getting in our fingers! Customer service was great and the repair was quick. 6 stars!

Brought my phone to get the screen fixed, they temporarily fix it but they make other things worse in the process of "fixing" it that way you come back and spend even more money to fix those issues. Also my friend went to get his phone fixed and they had changed his passcode to get into his phone