IN Collision & Auto Repair, Buffalo NY

Auto maintenance is not fun.let's face it.

I had to get my car inspected ASAP as my inspection was due in January and I had been pulled over 2X IN ONE NIGHT in Amherst over a blown headlight. So yea.urgency was key

I had previously met with Cameron who is the assistant District Manager at IN Collision and repair and from the jump I could tell he was a good dude. He assured me that I wouldn't get ripped off like I had previously at other inspection places.

Once I arrived Jodene the parts manager was able to get my SUV looked at right away then showed me to the waiting room. The entire facility is clean and spacious.

Within an hour my inspection, headlight repair and windshield wiper replacement was done AND they had cleaned my car. That was just great service.

Cameron, Jodene and company did an amazing job. When YOU go make sure to tell them Saint James sent you!

My first time visiting to have my oil changed and have my car checked for safety. Had my rotors cleaned up.they were quite rusty.definitely will return for next car appt required. All staff were friendly. I observed employees speaking with insurance company's. Very professional and to the point. I dealt mostly with Jody. She was very kind.
Keep up the great work. You all have my vote. I didnt feel pressured on having any extra work done on my car.

Linda

If I give them 10 stars I would. Travis was a delight to work with.while it took a long time for my car to get fixed that wasn't because of them. They were diligent and checked everything out unlike other local mechanics I'm taking my car to for the exact same problem. Travis even lifted my car up to show me everything and to show me what else needed to be done with my car including my catalytic converter which another repair place had a hole in it and would have cost me over $600 which it did not have a hole. Travis was diligent about giving me updates and was clear about pricing. I felt he was honest with me when I told him my concerns my price point and what I was willing to go for with this car. Not only will I take this car back to him for another repairs but I'll trust him with my kids' new car and for any car I might have in the future. I highly highly highly recommend them to anyone. Bonus points they are next to froth so your car gets fixed and you have a cool beer and lunch.

Awesome crew behind the counter, management and staff. Always take my car here. Honest prices fair rates and amazing service usually in and out within a day!

Excellent customer service, the mechanics explained everything that needed to be addressed and told me about the things that I take care of later. I would recommend this place.

They gave me the bad news that my car is donezo. I guess months ago someone hit my car without leaving a note and the car filled up with water because of the resulting damage. (anyone reading this please don't ever do that to someone)

I seem to always be working during their hours, contact has been intermittent. I did leave messages multiple times in the beginning of the interaction and didn't get responses to them, but they did eventually contact me and they did what was needed. I was frustrated about the situation and may have taken it out on them, but they were understanding about that, they've been actually extremely patient with and helpful to me, making this experience as painless as possible (considering the situation) I appreciate everything that they've done for me.

Excellent experience with our Suzuki repair! Our service advisor, Scott, was fantastic. Very upfront and helpful through the entire process. The technicians did a wonderful job and our car is now running beautifully. I would definitely recommend IN Collision to anyone!

Went here to get my convertible fixed and Steve was great from start to finish. I would definitely recommend this shop; they're also my new mechanics!

I purchased 4 tires with installation, Inspection and Alignment. Scott and the team did a wonderful job. I had an alignment done at the dealer and they totally messed it up and would not correct the problem which caused my 2 front tires to go bald. Also, to my surprise, my car was cleaned when I picked it up. My car rides beautifully and I am very pleased and will be back if another problem arises.

I had an amazing experience I recommend everybody to come here if they want there car to be done the right way

This place is wonderful! Staff were super helpful and even detailed my car when they were done! They definitely go the extra mile for their customers!

Ilya is first class and works hard to create a great customer experience. He goes above and beyond.
David S.

This shop offers both under-the-hood AND collision work. They also offer outstanding customer service. If you need to leave your vehicle for service, even for a few hours, they are happy to drive you where you need to go & pick you up again (no charge).
Leadership begins at the top, and Ilya, the owner, has assembled a top notch crew of skilled mechanics. Best all, he is chock full of integrity, will NOT overcharge or try to upsell. I take my 16 year old Honda nowhere else.

Had a transmission issues Travis was very professional and helpful with solving the issue I highly recommend

Have not had service here however I had a tour of the place, met the owner, and heard and saw how work gets done. Truly a nice business with a great culture and attitude.

The service was fast and efficient. Dropped car off in the morning and had it back after lunch. Staff is friendly and courteous, special thanks to Nick and Travis. As a bonus, they also wash and detail your vehicle at no charge, before returning it. That made my day! Thanks guys

Very happy with this facility. The staff is friendly, the waiting room is stocked and comfortable and they are trustworthy with their prices.

Great customer service, professional all around, great bunch a guys to work with, work was done quickly, and as good as it gets, thanks to everyone involed.

Had a minor accident side mirror was replaced. Was pleased with service and the car being quickly detailed for free was nice.

I believe this is my 2nd (unsolicited) review of IN Collision, and while one should suffice, I can't say enough nice things about these guys (Common Sense Disclosure: Not all experiences will be the same as mine, but 211 reviews at roughly 5 stars should speak volumes). Anyway.

The first time around, they very fairly did some quality repair work for my now deceased 2002 Pathfinder. This time around, they repaired a tire on my 2015 Camry that had a slow leak. I guess it would be one thing if they were just kind enough to get me in at a moments notice, and then again it would be another thing if they finished quickly and kept me in the loop throughout.but to do all that at an unbeatable price - literally unbeatable - you, like me, would feel absolutely comfortable coming to them for all your auto needs. Kudos, gents, and thanks again.