Insta-Lube, Hamburg NY

So I went to this place on Saturday to get my NYS inspection done and one of their associates "CHUCK" came and greeted me; very professional guy and the ONLY reason they received 2 stars instead of one! After the inspection Chuck walked me around my vehicle and pointed out that one of my tires that I had just bought at KING TIRE IN BUFFALO HAD 2 NAILS IN IT (THIS IS REALLY ALL THEIR FAULT) long story short after arguing with them and calling my cc company, I ended up at fox tire. $100 later I drive back to insta-lube and arrive at 2: 30pm because the website says they close at 4pm. (coronavirus I get it) Sign on the door says carona hours 9 to 2pm on Saturdays i think to myself no big deal if I get pulled over i have proof I payed it. I'll come back Monday at 9am. (Fast forward) MONDAY 915 AM I arrive and am greeted by 3 rude guys who say its gonna be a while pull around back. So I pull around back and sit and wait for a little then one finally comes out gets into another vehicle then says move your car back. I tell my girl be cool don't let them get to you let's just wait. Finally Chuck arrives and comes back over and says hey man tire all set now? I explain to him the whole mess of a situation I dealt with at KING TIRE he says ok let me get you in and you'll be all set. They pull the car out to me after putting the new sticker on and then they say "oh we have to charge you another $10 since we had to re-inspect"

Quick service. Average prices. Apparently they use actual Mobil brand oil so I guess that is a plus compared to those that use a non brand name oil.

Reliable, reliable, reliable. They do not try and sell you on a ton of services you do not need. They take care of your vehicle and they take care of you. One of the best!

As I am an Older mechanic myself. I've Decidedly been taking My Vehicle's to Shop's for Basic Maint.
The Service was thorough & completed Expeditiously.
*A Must mention*. Had a Mud Guard falling off of Car & to my Surprise they repaired it with a few Self Tapping Screws. At NO Extra charge. (A Very Rare Quality) these Days. As we all know

Gentlemen greeted me at my car, and directed me to the waiting area. Second man cane in and explained a few things that needed to be fixed on my car, than sat and talked for a few minutes. Very pleasant workers. Had my car done in no time and even applied a coupon to my bill. Highly recommend go here for your oil changes.

I brought my car here for an oil change and was more than impressed with the service I received. They’re honest and very friendly. I highly recommend them.

Failed NYS inspection here but passed at the dealership. Wanted to charge a reinspection fee because they didn't know how the e-brake worked. Dont go here. Inexperienced.

This was my first time here & my experience was an excellent one. From the time I pulled up till they pulled my vehicle out was under 12 mins. The staff was courteous & friendly and the prices are cheaper then my previous place that I use to go. Keep up the good work guys & I look forward to my return trip in about 5 months. Thank you guys.

Oil change was faster than I’ve had at other places. Quick and polite. No up selling I’ll come again

Fast, efficient, and friendly! The place is spotless, bathroom is super clean. Would highly recommend!

Cleanest bathroom for a service shop I have ever seen. Anyways, quick service, pleasant staff and decent prices. Make it a regular stop.

Awesome super fast service. Joe the technician on staff was friendly and kind. Clean and welcoming waiting area - but I hardly had time to sit in it! Will be back. Love using a local shop!

I have been here several times and it is always very quick and curteous. I have always had them rotate my tires as well. One occasion a couple weeks after my last visit, I got a flat and I couldn’t get the lugs off the wheel. They were frozen. I called insta lube thinking something might have been related to the rotation, and the owner came right out to my house and did everything he could to help get the wheel off. He even went to get me a new wheel lock key after we sheared the original. Long story short I eventually got the wheel off but the level of service was unexpected and appreciated. I will continue to use this shop.

Went in for an oil change, Spent 40$ for a semi synthetic, was in and out even while waiting for them to finish another job. Did a full fluid check and it is spotless in the lobby. Would recommend you check it out if you need an oil change

First time here to get an oil change. They didn't try taking advantage because I'm a woman and telling me I needed stuff when I didn't like most places do. They also were very helpful with trying to find out why my low pressure light for my tire kept coming on when I showed concern and are very reasonably priced. Will definitely be coming here from now on!

Took my truck in for inspection at 3 pm Saturday they said they close at 330 so I left and returned 20 mins later with my truck outside without a sticker not on it. I go in and the guy says this is why I don't like ppl dropping off and coming back. Your brakes are wore down to almost nothing on left front side and it failed inspection. I said that's weird because I just replaced them 6 months ago. I take their word for it and go to advanced and buy new pads and rotors. I go home and I get the tire off and the pads are at almost a full pad. Had a mechanic friend come over and couldn't believe what he was seeing. Obviously they tried to scam me to get extra work done that didn't need to be done. I have the old pads and will be returning to talk to a manager/owner to get an explanation. Don't be the next victim stay away. I'm considering calling the better business bureau on them for scamming probably thousands of other people.

Bought a “temporary” car when mine died and it needs some work. Brought it here for an oil change and a general look over- they told me what NEEDED to be done and what can wait. I recommend instalube to everyone now and will be my go to mechanic.

The owner Mark was very helpful, cares greatly about quality service given in a timely manner. And you can't beat the prices.

This place is great. They’re usually pretty quick and the staff is very accommodating. I’ve been good no here for a couple years now and have had good service.