Ithaca Stove Works

Super excited about getting our new stove and absolutely love it. Service at Ithaca Stove Works was extremely disappointing. It started when asking for clarification on the size of the base, we were told different things by owner, owners wife and then the owner again. When install day came the base was not the right size and we were left scrambling. Stove was installed with leg adjustments at highest level so stove appeared to be floating, not the look we were going for and the draw was very poor. Crew came back out, adjusted the legs and explained why the draw was bad. Draw is extremely poor and the installers flat out lied to my wife.

We will never buy a single thing from Ithaca Stove Works again. Pity.

Sent a door off my pellet stove to be regasketed. I’ve never seen such low grade work out of a business that has specialized in that line of work a long time.
The door leaks air badly around the wrong type of gasket installed on the door… all they had to do is see what kind of gasket was on the door and should’ve known what they put on it was totally wrong.
This pellet stove needs to seal up completely to run.
It soots the glass completely black in 7-10 minutes after firing up and then it shuts down due to the massive air leaks around the door.
They also installed all three pieces of glass upside down.and the decorative trim falls off the door.
I will never recommend ithaca stove works to anyone.
Money spent lesson learned!
I’ll order the correct gasket from the manufacturer and replace there shoddy work myself… which I would have done myself but didn’t have the time.
You can bet I’ll make time and fix it right the first time… Guaranteed!

Don't really care if you're freezing, but worth the wait for the technician to fix a pellet stove!

Have used them several years and have appreciated their work consistently!