Jackson Hewitt Tax Service, Horseheads NY

This office is the head office for the franchise I use they manage the office on 215 main St in Binghamton new York I filled my taxes on Saturday 01/27/2024 I noticed after filling that there was a mistake and my return was filled wrong in turn lowering my refund by $954 by time I noticed my office was closed I called the head office and spoke to someone who tried to make it seem like it was my fault that the tax lady completely failed to enter my milage deduction for my self employment after explaining that I knew what I was doing and knew what I was looking at and even confirming that my return was wrong the guy I spoke to swore up and down id receive a phone call by Monday morning it is now 3: 30 pm and nothing I called twice no answer and now I'm heading to work with no response and no offer to even fix a mistake on their part $677.95 in fees and they can't even do their jobs correctly biggest refund guarantee and worry free guarantee obviously is a lie and oh shall I mention I took my info to h&r block here in Johnson City and what do you know I should of been getting $9,288 in federal and $2,334 in state now I'm only getting back $8,533 in federal and $2,135 in state the incompetence of this company is unreal and now it's looking like I'm gonna have to pay more to have my taxes amended so thanks Jackson Hewitt

OMG! I have done my own taxes for 12 years now with turbo tax and went to see my good Rebekah and she made me a JH believer! Easily 2 grand more! So happy! Thank You! I will be bring some friends here with me!

I always have a great experience with the Jackson Hewitt team and Pamela is such a delight

I had the pleasure of working with Pam today, she was wonderful! Very friendly & personable. She got my stuff done quicker than I expected. No hassels, no run around. She made everything really easy. I would recommend her to everyone.

Was very helpful kind and was able to help with any questions asked definitely would recommend

Pam McCarthy is amazing at doing my taxes which is why I have stayed with Jackson Hewitt now for over 10years

I love this place! Have never had any issues. Trusted well informed preparer. Very happy and satisfied.

Very quick. Extremely knowledgeable friendly agent to help. Third time I have used this service and location. Highly recommend.

Very professional staff; extremely knowledgeable. They care about the customer. This is my third year in a row that they have handled my tax preparation.

One of there employees talked all about how hungover she was from the night before and how she needed food to soak up the liquor that was still in her system.

Had a fantastic worker Melissa Townsend she did a great job. Cost is wayyyyyy to high nearly $600 to do basic taxes with 2 dependents. Great service providers but will be filing elsewhere next year due to their high cost.

Excellent job every single time. Very personable and trustworthy and always efficient. Keep up the good work:) P. S. Marleah is absolutely amazing

Every year I go to this place of service for them to prepare my taxes. Each time I've gone, everyone has been very professional, kind and knowledgeable. I would highly recommend this business to do your taxes. They are very professional and always answer my questions.