Jaguar Land Rover Rochester by Piehler

My service-rep, Dino, asked me to write a review so here it is. I have been a patient and kind customer but that gets you nowhere with Piehler. First the backstory, In May of 22 I took my car in for a "low coolant" warning light. I had them look at a few other things as well. They determined I had a reservoir leak and needed a new water pump. I picked up my car 2 weeks later, shelled out $1000 bucks. Ok fine, cost of ownership/maintenance on a luxury car. So imagine my surprise when less than a year later, in April of 23, I got the same "low coolant" warning. I again take it in.this time it's a faulty thermostat and I need my system "bled" and "flushed". More $$$$ and another 6 days later.but ok. To my chagrin. 3 weeks later, May of 22, same issue and now the coolant is leaking all over my pristine garage floor. So more $$$ for a thermostat housing assembly. Sounds familiar right? I thought so too. I paid and took my car home again (after being without a car for 10 days). Here we are in July, and they have my car again.why you ask? "low coolant". It leaks out as fast as you can pour it in at this point. Allegedly it's a hose and it's going to cost me. Here are some things you should consider before buying, leasing or servicing a vehicle at Piehler: 1. There is no service manager (strawman or an apparition at best), sure they'll throw out a name but he is never available and he'll never call you back 2. There is no loaner, sure this is a luxury brand but the dealership is NOT 3. Appointments scheduled 3 weeks out, sure they will offer to squeeze you in if you can "leave" it there but that's a roll of the dice 4. Customer service is non-existent, there are times when I have walked in and it's taken quite a while to get acknowledged, even by a salesperson 5. No perks- don't expect to get offered a shuttle, a cup of water/coffee or any type of service-related discounts (even when they do something wrong). I'm not brand-bashing and I do understand the elevated costs to owning luxury. I do not mind the cost when it makes sense. For $5k and 4 trips, I should have a totally rebuilt coolant system by now. I'm done with Land Rover FOREVER! I plan to go back to Mercedes-Benz as soon as possible.

This place is absolutely criminal. They don't have loaner vehicles, every time you call to get your car serviced they claim they are booking 3-4 weeks out, and on the rare chance you can convince them to service your car it's impossible for them to give you a timeline so you can plan accordingly.

I leased a 2021 Defender from them and only have 35k miles. I've had way too many issues with the car and getting it serviced is like pulling teeth.

A minor issue will likely leave you without a car for 3-5 days (because they don't have loaners).

I'll never lease or buy a Land Rover again unless I'm in an City with a reputable JLR dealer.

If you live in Rochester, NY, I'd highly advise against leasing or buying a JLR, unless you have an extra car and are ok with taking the risk associated with leasing/buying a car from this dealership.

They did a great job on my vehicle, they even clean the car and washed it, also the service advisor was able to put together efficient service packages. Also when I service my vehicle on my own I want to give a Shut out to Marcelo awesome guy in Parts department for always helping me out!