Jim's Trailer World, Lyons NY

Exceptional Experience at Jim's Trailer World

I recently purchased a 20-foot V-nose trailer from Jim's Trailer World, and my experience was nothing short of fantastic. From the moment I walked in, I was greeted with exceptional service, and Nick, in particular, made the entire process seamless and enjoyable.

One of the standout features of my experience was Nick's unparalleled dedication to customer service. I bombarded him with over 100 emails, and not once did he falter in providing prompt, detailed responses. His commitment to ensuring my satisfaction was evident, and it significantly contributed to my positive impression of Jim's Trailer World.

Beyond the outstanding service, the pricing at Jim's Trailer World proved to be highly competitive. I was not only pleased with the quality of the trailer I purchased but also with the affordability of the deal. Jim's Trailer World delivers on its promise of providing top-notch products at great prices.

What truly sets Jim's Trailer World apart is the familial atmosphere they cultivate. The staff goes above and beyond to make you feel like more than just a customer; they treat you like family. Throughout the entire process, I didn't just make a purchase—I gained lifelong friends.

For those considering a visit to Jim's Trailer World, I wholeheartedly recommend making the trip, whether you're from Canada or the USA. The quality of service, the competitive pricing, and the warm, familial environment make it more than worth the drive. Jim's Trailer World has earned my trust and loyalty, and I wouldn't hesitate to return for any future trailer needs.

In summary, my experience at Jim's Trailer World was exceptional, thanks in no small part to Nick's outstanding customer service. If you're in the market for a trailer and value a personalized, friendly approach, Jim's Trailer World is the place to go.

My experience with Jim's was fair, yet stressful and taxing. I was able to secure renting a car trailer through them when no one else in the area had one, and to that I'm grateful. That being said, I won't return, and will solely use U-haul for rentals if need be. Jim's trailer world's trailer has a very outdated and insecure way of securing the ramps. For example, when we picked the trailer up, the right side doors cotter pin, was sheared in half and wedged in to hold the ramp door shut. They had made mention that it's been an issue before of those doors opening and seemed to have no resolution to fix it. Long story short, the trailer was supposedly returned missing a ramp from the doors rattling open while empty towing. Fine, no problem, I'll replace them ramp. The next day i receive an attitude filled phone call being accused of stealing ONE trailer ramp, four days of my deposit being held with no call back or answer. Finally on day 5 of them having the trailer back i get a call saying they're making me pay the cost of the ramp and tried to sell me a sob story on shipping costs like vendors don't deliver to their customers daily. Now we're past the two week mark, more like 2 and a half. And i still have none of my deposit money back and im sure they're renting the trailer out left and right with no issues. Shame, I heard such good things about Jim's from everyone i talked to. Will update when/if I ever see my deposit money back but i'm not holding my breath.

The trailer rental was reasonable, the equipment was in great condition and the staff was helpful and friendly. I would recommend them to anyone and would check them out first if I were in the market to buy.

Great people and place to do business with. Always have what I want at a very competitive price. They are extremely helpful and knowledgeable. They always have time for me and are very helpful!

I recently purchased a Pace 7x16 and the love the trailer. Jim and his staff were great to work with. They were straight to the point and got out the door smoothly.

New harness was not working. Took it back to them, they were really nice. They fixed the problem, it was the ground to the truck.

I bought a new trailer from these guys back in 2021. It recently developed a minor mechanical issue. I took and back and dropped it off and they had it fixed under warranty in under a week. Nick and his dad Jim both went the extra mile to get me back up and running. Highly recommend these gentlemen and their outstanding customer service!