Journeys, Garden City NY

My Daughter! She loves to shop at Journey, but right from the beginning she was disappointed that they didn’t have the shoes she wanted…it was ok because the girl that was helping said she could order it & she could pick it up later…that was the last time my daughter saw her money because even though the girl work there she place the wrong address for the store that she worked……my daughter checked it later & we called the manager who assured us the mistake would be corrected…. The shoes was still delivered to the wrong address & someone signed for it (probably one of her friends) the shoes were gone just that easy, but for us it was so hard to get…. Customer service told us they would investigate & let us know about their finding…. Nothing…. After calling again they told us a check would be issued…. That’s what they will tell you ever time you call…. First your name then a brief hold to act like they are doing something then coming back to ask you for your address…. I’ve giving the same customer service my address over 29 times & they still don’t know it…. We’ll never shop there again…. Hope this will help you guys don’t order anything if they don’t have it get it somewhere else……

Horrible customer service, the male Caucasian manager is extremely rude and refused to help with a return they cancelled… insisted on me calling customer service for a check when I payed cash in store. Someone needs to train him on how to engage with customers and not give an attitude every other sentence. That would be cool:)