Kata Spa, Queens NY

I don’t recommend this place million %. The place smells dirt, not professional staff at the reception, I was hoping may the massage will change my first impression but that was the worst massage I ever had the therapist goes hard on some areas you really feel the la lack of experience.

This places made me a regular massage goer now! Every year I take advantage of their well-priced package of massages and get a monthly massage.

It’s truly amazing customer service to allow texting for reservations and pricing. So convenient! There is always a prompt response (within work hours, of course) and they always manage to fit us in. After a year or two of going here they recognize my phone number and honor our massage credits which makes the experience all the more friendly.

The only thing of note is that the rooms are not entirely soundproof so it’s a good practice to keep voices low when entering and exiting through the lobby.

I always exit feeling like a noodle - job well done!

Quiet, clean space. Excellent masseuses that focus on your targeted pain spots. I’d highly recommend Kata for all your aches and pains, I always make same day appointments with no issues. They also use text to communicate which is great instead of calling or waiting on hold!

What a dream come true. My boyfriend and I indulged in the package which includes 1 hour in the baths, an hour-long couples massage, foot exfoliation, and juices. This place is the real deal. It is worth every penny, no joke. We decided we are going to splurge and come at least once a year for the all-inclusive couples package.

The worst place To be the chineese man is not nice at all he schould go and visit a psy his place should not be where people come for pleasure because it dosn't please me to have contact with such a person very impolite he's not kind

Always a great message. Parking could be better but the hours are great and environment is calming. Great array of packages for message at good price and flexible hours.

The worst experience ever, the place is very narrow and smells dirt despite the candles.
The horrible thing is after massage had bad rush due to the oil used.
I strongly advise not go there.unexperienced technicians.

This negative review is not of the quality of the massage, but pertains solely to the poor customer service I received from the front desk, after being a returning customer for months, and the nonchalant attitude from the owner himself (a man named Joon).

This establishment claims to not take advanced reservations with specific massage therapists until the day of. Yet, on numerous occasions, I have requested appointments with certain therapists as early as 6 AM the day of (4 hours before their opening hour) only to be told that that particular therapist's schedule is already "fully booked" for the day", or that she only had one spot available. As a returning customer, this was frustrating to me as it clearly showed that the person taking reservations was showing favoritism toward certain customers (how is one customer told that no advanced reservations are made, whereas others seem to be able to book in advance?)

I have attempted to reach out to the owner so that I can get a better understanding of the reservation policy; no response from Joon. I then decided to regularly inquire about the availability of my preferred therapists, in hopes that one day I would be told that she is indeed available. After weeks of these attempts (none of which were successful), I received a text message from the owner (Joon) telling me that they don't take request appointments because they are "a small staffed team" and "taking request appointment gives them limitations". I then got on the phone with Joon and asked him to explain how this policy seems to be in effect for me but not others; I even brought up the specific experience of being told a therapist's schedule is booked for the day as early as 6 AM. Joon attempted to discredit my story; fortunately, the correspondence in question was through text messages, so I took a screenshot of it and forwarded it to Joon. At this time, I had previously purchased a package of 4 massages and had one session remaining. The ultimate response I received from Joon, after being a loyal customer, is: "If she [the therapist] happens to be available at the time of your visit, we will assign her to you. I can process a refund for your last remaining session if you wish. "

This event took place in May of 2019. Since then, I have tried calling the establishment to make a reservation (with no particular therapist) yet I am yet to have someone answer my calls. Occasionally, someone seems to accidentally answer and then instantly hang up the phone. I got the impression that the owner has instructed his staff to not answer incoming calls from my number. To verify this theory, I asked friends to call from their own phones directly after I make an unsuccessful attempt reaching the spa's landline. To no surprise, my call did not go through but theirs did.

Once again, this review only pertains to the poor management and customer service at this establishment which, from my experience, is top-down. The massage therapists themselves are at no fault here.

This is a second floor establishment with minimal bells and whistles. Some therapists are excellent, but some are not good at all and it is really a luck of the draw if you land on the ones that are not that great. If you land one that is good, that justifies the 4+ rate you see on yelp; however, if you are unlucky then its the other way and in fact can take more damage (happened once).

The real issue lies within the owner and her policy of not allowing you to choose your therapists if you are regular or even releasing who is working there so you are not getting the therapist that could actually hurt you.

If you call in or discuss with receptionists, you are able to select your therapists and the therapists themselves know you if you are able land them. If you ask for an appointment on a given day and your therapist is not there, the owner will not release the therapist availability citing "policy. " Owner is rude, does not care for regular customers - it is worth it for her to make money by using whatever available therapist as opposed to what is right for you. If you are just in the neighborhood for a massage, you should try your luck. If you are looking for a regular place to get treatments in which you would like to schedule a therapist whose technique works for you, then beware.

I would not recommend this for regular massages where a therapists understands the exact areas from repeated treatments. Seems to be a simple fix especially with a good bit of availability.

Bottom Line: This establishment targets the occasional user and that is why you get the higher yelp rating than usual. If you expect to come on any regular patterns, be ready to be unimpressed and deal with rudeness and inflexibility.

I would highly recommend good places in and around the neighborhood. If you are visiting from elsewhere, try a different place. Its NYC and there are many better places.

The masseuses do not speak a word of English. The prices are pretty low and so is the service. The bathroom is connected to the kitchen, it looks like a tiny studio apartment that was converted into a fake spa. Would most definitely not recommend it.

Great little gem in LIC! As someone who has received plenty of massages from different spas throughout NYC and around the country, I can confidently say this is right up there. Kata is reasonably priced, accommodating for appointments, has a very professional and calming atmosphere with beautifully set up private rooms, a friendly owner, and excellent therapists. The front staff is also accommodating and awesome to deal with! (I look forward to the different flavored teas I get post massage!) I've been coming here since it has opened and even though the therapists, as expected, have changed through the years, the quality hasn't!

Living a block away from here really helps and will be continue to be the only place I go to for my sessions from the foreseeable future!

Keep it up Kata!

Always fit me in as requested and consistently great. The rooms are private and the staff very polite.

I've been going here for about 5yrs now years. One of the best massage spas I've ever been to. Very professional and fantastic masseuses.

One of the best massage therapy I've ever experienced. The hostess was super kind and very informative with all my questions. She was very accommodating and knowledgeable. She also suggested and delicious tea that I now drink all the time.
I had the masseuse Selina. She was small in stature but very powerful in technique. She was soft spoken and attentive to my needs.
She plaid great music and knew exactly what I needed to be worked on just by reading my reactions.
Perfect all around place and will definitely bring other people here and I will return very soon.

Went to Kata 2x in the past month. Excellent service both times for a deep tissue massage. Looking forward to my next visit!