KAY Jewelers, Horseheads NY

My now Fiance and I had a great experience in your store on Saturday Dec. 9 2023 Pardon us but I forget the names of the sales people that helped us find the perfect engagement ring at such a even greater reasonable price They were very patient and professional! I would definitely recommend any of our friends to your Kay Jewelry store.

Sierra was an absolute treat to work with, I came in with less than 30 minutes to make a 40 min drive, found what I wanted for my wife, purchased it, she wrapped it and made the necessary adjustments to my purchase. An absolute pleasure to shop here. They are amazing!

I was there several times in the past 3 years they always have a great selection of gold chains my only problem is to pricey for me.

Kays is seriously the biggest joke ever. I definitely will never use them again and I will never recommend them to ANYONE. I had rings sent out and they were "lost" supposedly. I know other people who are beyond done with them as they are terrible and have very bad customer service. They don't care about anything I feel. When you ask to talk to a distrect manager they tell you that you can't or take your number down and don't pass it on.

Went to get my ring repaired they said it was repairable came back two weeks later mins you this is the 4 trip in a month for this reign came back two different colors and had marks from the repair place. They told me they will give me 200$ I said call the manager then magically the price went up by a few hundred like how are you gonna try and essentially steal money from ppl this is not the way yo run a company I will not buy from this place ever again they are crooks. Be careful here so they don't steal from you

I don’t normally have issues bringing my ring to Kay’s so I was surprised that this time was such a cluster. I took my ring in to have a stone placed back in that fell out, I’ve had the same stone replaced a few times by Kay’s so I knew that could do it. I brought it in and went through the standard things. Was kinda concerned when a stone replacement which usually was 60-70 dollars all of a sudden was 400 estimated. Associate explained that some things had changed with the service center and that those were their new prices. I understood that and still agreed, I was told that they would call me and let me know what the actual price would be once my ring arrived and was inspected at the service center (roughly a week). I gave my ring to them on 4/27. I received an email on 5/2 saying my ring had arrived I waited a week and heard nothing from the store. I called on 5/10 asking for an update and was put on hold (understandably) then was told that they had no updates and would call me back and would get in touch with the service center. Heard nothing from them the rest of the week. On the email I received on 5/2 it said that my ring should be back on 5/15. I called again on 5/15 to the store to no answer so I messaged the online team who also had no information but would get ahold of the store. Later that day on 5/15 the store manager called me and told me that my ring would be in in a week with the stone replaced free of charge which was nice. However when I picked up my ring the color was completely gone. When I took my ring in it had a rose gold color, when I received it it was completely silver. Along with that the ring spacer (which I’ve also given them multiple times and they’ve given it back) was also. Gone. I’ve NEVER had this issue the other times I’ve brought my ring in and had the stone put back in so I was shocked to see the color of the ring. I took the ring and left cause in the end my ring is fixed but not in the condition I left it in.the store manager for understanding the hassle because he was pleasant and understanding of the whole situation but I left very unpleased.