KFC, Geneseo NY

Place smelled like a huge toilet as they were having sewer issues. Personally i would've closed the store until the issue was fixed. Owner should be ashamed! Bathrooms not working. Staff does not know the difference between dark and white meat chicken. I ordered 3 piece dark meat chicken and received white meat which I dislike as it's dry. They shouldn't serve whole wings as they are always small and shrivled up and not edible. They always make sure to throw one or 2 in my order. Feels like your being ripped off. Didn't notice everything until I was miles away. So check your order before you leave! There's always a issue when I go there.

Drive through only.
Could not go in to wash hands or use restroom.
Didn't get butter packet for biscuit so had to go through drive up window again.
Waste of time.
Girl who took order was very friendly and apologetic both times and apologetic the 2nd.

All the chicken was hard from being old we ordered 8 Piece and got only one breast and the rest was legs.ticket number 1725 on 01/24/2023

Probably the best KFC meal I had ever had. I ordered the original 3 piece meal. Chicken was hot and super tender. They had one of our orders wrong, but I'll give them a pass because of the good food.

This place just sunk a bunch of money into the exterior building, but did not visible interior updates and the 2 menu outside are useless. The first one, aka the only one you can see until you're in front of the microphone, has only one lower corner lit and the plastic is so cloudy you cant see much of anything. The main sign they planted a big bush next to so you literally cannot see it at all until they are asking for your order. This one is missing panels so you also get to stare at bare fluorescent lights as you're trying to read the menu through also aged, cloudy plastic and the front is so small and the sign is placed so far back, that it's hard to make out the words/prices. And, if it's pouring out, you get the joy of a free soaking shower for your left side and the inside of your car door as you order because there is no canopy. As for the food, what we ordered was about as good as take-out Mexican and KFC gets and for once, on a very rare stroke of luck, out order was correct.although, after asking if I wanted sauce with the crunch wraps, we didn't get any anyway. They are never friendly so the best you can hope for us cool-cordial. That makes a big statement about the owner of this location and/or the company as a whole: they must pay poorly and treat their employees poorly. The "no refunds" sign is the first I've ever seen and I can only assume, based on how rare it is to get a correct order here, they were going to go out of business if they kept giving refunds for unsatisfied customers.

When i got up to wash my hands after eating, i stood up i hit my head on a broken light cover, it was made of glass and a sharp point on it, it made my head bleed and left a scar on my head, when we went ask the manager for the owners name and phone number, the manager yelped at my wife to sit down, no one there ever offered me a bandaid, the staff were very rude to us, after 15 minutes they gave me the gms phone number, he said they would take care of it

Ordered my usual K8 and I love their biscuits but this time I found a small mosquito smooshed into my biscuit.nothing else to complain about but they should really check the food before they put it in the box

I showed up while they were clearly open. They took the order of the car in front of me but not the car behind me or the car behind them. I sat at the drive thru menu for 10 minutes before driving up to the window. I sat there for 20 minutes while they walked past the window refusing to serve me.

Visited about a month ago, the bath, ny location and I'd say their food is on point! Pretty darn good food for a good price!

Went to this KFC last week for fresh fried chicken.at 7 pm I was told they had no chicken ready. None.if I wanted chicken i had to wait 20 minutes. I took a chance and placed order.it took over 30 minutes.apparently the term "fast food" is not an option here. I also asked for a small cup of the Nashville hot sauce to sample on the side and the counter girl refused to serve me what is essentially a condiment. I would think that a restaurant that has chicken in the name would have that food on hand all the time.you wouldn't walk into a McDonald's and not have to wait 30 minutes for a burger. I'll never return to any kfc location.

Ordered the 8pc meal.and charged $27.99.which they say replace $20 fill up bucket ok.now only on line orders get 2 mashed potatoes and gravy and Cole slaw with this meal which on several websites for menu with prices.online $25.99 is price of what we were given 1 mashed potatoes and gravy 1 Cole slaw and 8 PC of chicken.manager won't give u his name nor will he provide a district manager number to speak to.both prices r listed online Manger says only on line orders get 2 mashed potatoes gravy Cole slaw and 8 PC chicken for $27.99.it's not available to them to push the buttons for the meal with 2 mashed potatoes with everything anymore.girl at register explained 8 PC meal was $25.99 but that wasn't what we were charged! I asked why I was charged $27.99 for the 8 pc meal when I was told it was $25.99? Girl told me thats what it is in our register.so why tell me $25.99 for $27.99 to be price of the meal.she was too busy with other employee playing with her hair near the chicken to listen.now to try and eat at home what we did get.there was a glob of thick something in the container of gravy when I put it on my 1 mashed potatoes! Besides 2 burritos were ordered and assured they were in the bag.the 2 burritos were not in the bag when we got home! This is so messed up how do u not have a district manager to handle things when it seems u rip people off on whatever prices u choose to charge!? !? ! Corporate need to handle complaints not giggling girls and managers who refuse to give u a name just tell u theres numbers for kfc corporate on line! Well corporate do u have a better answer?

We ordered a 3 pc white meat original. K6.
We got a breast, and 2 thighs. One thigh was so tiny and I thought it was the wing.
All the meat was very stiff. Seems like it was sitting in the warmer way too long.
I complained that the meat was too hard to be original but the manager just stated that it is original and walked away. The biscuit was also very hard. Fortunately I won’t be going back there for any food.
However, the cashier was very sweet and friendly.

Stopped last night.wanted 12 piece bucket.was told they only had wings, no drums thighs or breasts and it would be a 20 minutes wait. Settled on Tenders, certainly.not the same.how does Kentucky fried chicken not have chicken. One table occupied in the building so wasn't busy.we sat down to eat and literally froze. It had to be below 50 degrees in the restaurant. Lastly as my wife and I sat there at about 8pm one of the.employees went around and put every chair up on the table preparing to mop. I understand they might want to get ahead of cleaning up but we felt like we were in the way and being forced out.

The food is great the store is clean. But it's the employees at this location that I love they are all very friendly and professional, especially Kim I love her she made me feel like family. Keep up the good work.

Today we ordered 12 piece original chicken meal at drive thru window. Lady was very unpleasant. When we got home found out the chicken was over cooked, dry and lacking. The chicken pieces were so small they had no meat. Biscuits were hard. Coleslaw was dry. I have never had such a terrible experience like that and it is awful considering the amount of money spent for the food! So disappointed it makes me not want to get food there ever again.

The food was mediocre at best. Cheesy roll ups had hardly any cheese and what was on there wasn't even melted. Biscuits were so hard I could have used them as a lethal weapon. Glad I only go to KFC once or twice a year. Don't think I could handle that much "good" food