Kinney Drugs, Oswego NY

Only worth shopping for the seasonal stuff, gotta admit their garden decor is fab this year! Everything else is overpriced for the sake of convenience (hint hint corporate).

I used to work at this location a few years back. Ever since it has gone under new management it’s gone south. I have medications that I can not stop for any reason. One of my major medications I have now had to fight with them 4 MONTHS IN A ROW. The worst one was they told me that I was picking it up too early, even though it was two days past. My insurance company called the pharmacy & the lady at the pharmacy said, “Well you’re the insurance company so you should be the ones figuring it out. ” Then hung up. The insurance company lady said she had never been talked to that way by a pharmacy. Today I tried to refill two medications over the phone since I did not have the bottles on me. I was told once again that I could not pick up that medication. I explained why it might pop up ask that. He rudely said “Well then tell me the number. ” I was trying to find the bottle as fast as I could & then not even 30 seconds I heard “I have a whole line of people here. So now you’re going to have to hold. ” I drove all the way down there for them to close early. I’ve worked in the medical field & I've talked to a lot of pharmacy’s. This place is by far the rudest people you will meet. You can tell they hate their jobs. DO NOT GO HERE WHATEVER YOU DO. YOU WILL NOT GET THE PROPER TREATMENT!

My daughter went to pick up money from the Western Union with no ID. I set it up so she doesn’t have to show ID. She just turned 18, at her college dorm and she doesn’t have NY state ID yet. The store manager refused her and I had to call and complain. The manager did get in touch with western union and my child was finally able to get the money. But why did this happen? This is a college town - with students from all over the country attending during this COVID mess. All business owners should make it a priority to go above and beyond to help their customers, especially students. I’m not taking about bending the rules. I’m talking about KNOWING the rules. I’m giving the store two stars only because the OTHER people in the store was nice to my daughter. The store manager actually made her feel uncomfortable. She won’t be back, don’t worry!

Been there at least twice an they dnt have the medication needed wht kinda drug store lets there self run out of heart medication an excpect you to wait two days for them to restock bad bad ill switch to walmart

Very nice workers, but my prescriptions are never ready when they’re supposed to be and I always have to end up waiting another 40 or so minutes to pick them up after I get there.

Great customer service, i called to find a specific styptic product and they helped me right away, I was able to find what I needed at the best price possible. The cashier was very kind and helpful as well. I will definitely be coming back again! 10/10